Responsibilities of a Customer Service Representative
- Be the main point of contact of assigned customers
- Follow up regularly after closing a sale to ensure client satisfaction
- Respond promptly to customer queries and complaints to find solutions and defuse tension
- Pass on issues to account managers when needed
- Present new or additional products and services to existing customers
- Send reports on sales activity, accounts status and possible issues
Skills:
- Experience in customer service is a plus
- Strong communication and negotiation skills
- Excellent organizational and multitasking ability
- Assertiveness and confidence
- Goal-driven with ability to work under pressure
- Good problem-solving skills