The General Manager’s primary duty is the management of the daily operations of the restaurant to ensure the overall goal of outstanding guest service. The General Manager manages the day-to-day activities of Shift Leaders and other Squad Members. The General Manager is the highest-ranking member of the management team in the Can and has direct responsibility for overseeing the financial results, operations, staff development, customer service and compliance with all Company policies, procedures, standards, and specifications.
OUR PURPOSE - To make everyone’s day a small bit better.
OUR MISSION - To serve cheeseburger sliders better than anyone else.
OUR VISION - To be the cheeseburger slider brand that shakes up the big burger industry.
PRINCIPAL DUTIES AND RESPONSIBILITIES OPERATIONS
- Oversee all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met.
- Manage and supervise Shift Leaders and Squad Members.
- Assign and direct daily work responsibilities for all Squad Members.
- Order inventory for all areas and operations to ensure the restaurant is stocked with appropriate levels of product.
- Reconcile cash registers at open and close of each shift.
- Maintain all records as required by Company policies and procedures, and in compliance with state and federal law.
- Maintain staff compliance with Company policies, procedures, standards, and specifications.
- Maintain staff compliance with state and federal laws governing safety and food handling.
MANAGEMENT
- Recruit, interview, select and hire quality Squad Members for all positions.
- Conduct orientation and train Shift Leaders and other Squad Members to ensure employees perform their respective jobs.
- Perform performance reviews of Shift Leaders and other Squad Members on a regular basis. Provide ongoing feedback, coaching, and counseling to Shift Leaders and hourly staff regarding areas such as production, efficiency, and professionalism.
- Perform counseling, disciplinary action or termination of employment of Shift Leaders and other Squad Members
- Adjust work schedules and hours of work of Shift Leaders and Squad Members, as needed, to ensure all shifts are covered.
- Approve overtime as necessary for Squad Members.
LEADERSHIP
- Display exemplary and professional attitude and appearance at all times
- Listen and communicate effectively with the assistant Managers, Shift Leaders and Squad Members, Frequent Sliders, vendors, and the community.
- Conduct management and staff meetings.
- Follow the District Managers direction and accomplish the objectives set by the District Manager.
- Review the objectives with Assistant Managers, Shift Leaders, and hourly staff as necessary.
- Delegate appropriate tasks and responsibilities as necessary.
- Resolve employee complaints, questions or concerns as necessary.
- Other duties as assigned.
WORK CONDITION REQUIREMENTS
- Willingness to work a flexible schedule, including extended hours. A typical work week is 50 hours.
- Periods of standing and walking, as necessary.
- Frequent contact with Frequent Sliders, requiring tact and courtesy.
- Frequent contact with subordinates, requiring direction and supervision.
MINIMUM QUALIFICATIONS
- Minimum High school diploma or GED equivalent. Associate or 4 year degree preferred.
- 3-5 years in restaurant management or leadership position.
- Ability to read, write and verbally communicate well.
- Proficient math skills and comfort with numbers.
- Proficient computer skills.
- Demonstrates maturity and professional demeanor at all times.
- Friendly, outgoing personality.
- Well-groomed, professional appearance.
- Positive attitude and self-disciplined.
About Smalls - BIG THINGS COME IN SMALLS PACKAGES
Smalls proudly stands as one of the fastest-growing QSR brands in the country. Our success is driven by a simple yet disruptive approach, offering both drive-thru and walk-up experiences through our unique modular construction design serving up a simplified menu of cheeseburger sliders, fries and shakes. We only use high-quality ingredients and always make our cheeseburger sliders fresh to order. Our waffle fries are made with the most superior spuds, too. Then seasoned to perfection for dippin’ & dunkin’ in queso or our signature Smauce® ’til your heart’s content. And our shakes? Well, they’re just the coolest. Behind Smalls Sliders is our Smalls Squad, a team of passionate individuals from diverse walks of life united in our purpose to make our guests’ day a small bit better. Whether guests choose to #slidethru our drive-thru or camp out at our Can, one thing is certain—you'll have a good time and leave with a smile. Recognized as one of the newest and hottest Next-Gen QSR brands in the game, Smalls Sliders continues to garner industry acclaim. QSR magazine featured us in its "40/40 List for 2022: America's Hottest Startup Fast Casuals" and its 2023 QSR 50 Contenders list. Nation’s Restaurant News named us one of the "Breakout Brands of 2023," and Entrepreneur magazine ranked us on their 2023 "Top New & Emerging Franchises" list. For more information on how we’re revolutionizing the QSR landscape, #SlideThru at www.smallssliders.com.
Benefits
- Paid time off
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)