JOB SUMMARY
A Manager must fulfill all the competencies, responsibilities, requirements, and availability of a Team Member with added proficiency and additional responsibilities. A Manager will build the capability and decision-making skills to consider larger complexities of the business. A Manager will learn to properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care.
COMPETENCIES
- Expert in all positions in area of business (FOH or BOH)
- Able to delegate and lead others effectively
- Proficient in opening and closing the restaurant
- Knowledge of Food Quality and Food Safety standards
- Understand the importance and impact of CEM/OSAT scores, guest satisfaction and experience
- Display a hunger to grow and enthusiasm for the business
- Demonstrate interpersonal skills and empathy
- Show professionalism / preparation throughout all of work - written and oral communication
- Identify bottlenecks and put aces in their places
- Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
- Proficient in handling work-related injuries and crisis-management
- Post-shift walkthroughs with results communicated in Manager Log
- Hold Team Members accountable for training New Hires properly
- Hold daily huddles with Team Members on shift
- Say hello and goodbye to every employee on shift
- Assist with the development of Team Members
- Place Team Members in positions appropriate for the business needs, adjusting during peak and slow times
- Call Team Members in if we are experiencing callouts
- Mitigate and de-escalate customer or employee disputes
- Cross-train in all FOH and BOH positions in order to support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
- Hold and maintain high standards for safety, quality, and accuracy in the restaurant
- Oversee completion of daily checklists
- Become ServSafe Manager level certified
- Learn how to oversee quarterly QIV (Deloitte) and Food Safety (Ecosure/ Health Department) visits
- Execute Food cost / Food safety initiatives
- Have a basic understanding of CFA reports
- Implement proper Cash Management practices
- Run breaks in accordance with jurisdictional labor laws
- Call area stores if inventory is running low, and organize the transfer of product
- Understand general operations troubleshooting and how to utilize CFA support
- Call approved vendors if repairs and maintenance are needed
- Conduct End of Month counts
REQUIREMENTS
- Execute the Winning Hearts Strategy
- Internal: 1+ years within Chick-fil-A preferred
- External: 1+ years in a leadership role in restaurants preferred
- Fluent in English required
- Fluent in Spanish preferred
- Able to lift, push and pull up to 50 pounds as needed
- Able to stand for long periods of time
AVAILABILITY/HOUR ALLOCATION
- Work a minimum of thirty hours a week
- Must be available to either open or close the restaurant daily
- Must have open availability 3 days out of the week; utilizing Friday and Saturday as two of those days.
Work schedule
- Weekend availability
- 8 hour shift
Benefits
- Flexible schedule
- Referral program
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching