Description
ESSENTIAL FUNCTIONS:
The essential
functions of the Crew Person position are denoted below in the following key
areas:
TOTAL GUEST
SATISFACTION
Consistently provides
a quality product and Guest service experience that delivers total Guest
satisfaction.
·
Follows all
Guest service guidelines and procedures; takes the appropriate action to
ensure all Guest receive “SUPERSTAR Service.”
·
Works assigned
station(s) accurately and productively; cleans and stocks the station area(s);
performs other cleaning duties as assigned.
·
Ensures that all
Guests receive hot, quality products; prepares, packages and delivers all
products according to Menu Standards.
·
Handles all food
products according to company procedures; follows all company food safety, food
handling and sanitation requirements, to ensure the health and safety of Guests
and employees.
TRAINING AND
DEVELOPMENT
Strives to improve
personal skills and performance level.
·
Follows the steps
outlined in the CKE Crew Person Training Program to learn new skills, duties
and responsibilities and to improve personal performance level.
·
Communicates to
immediate supervisor when additional training, guidance and practice is needed.
·
Understands how each
job responsibility in the restaurant impacts the Guests, other employees and
overall operations.
·
Keeps immediate
supervisor informed of anything which might affect the Guests, other employees
and overall restaurant operations.
·
Is performance
oriented and driven; understands performance expectations and is aware of
performance results.
JOB EXPECTATIONS
Consistently meets job
expectations to positively impact the sales and profits of the restaurant.
·
Contributes to the
restaurant’s success by accomplishing the expected work during each shift;
consistently produces quality work.
·
Supports the goals,
decisions and directives of the Restaurant Management Team ; performs
additional duties and responsibilities as directed by management.
·
Follows all company
guidelines for food and cash controls, follows all cost control guidelines to
maintain and minimize restaurant costs; properly uses all products, supplies,
equipment and facilities.
POLICIES &
STANDARDS
·
Follows and complies
with all company policies standards, procedures and guidelines.
·
Follows all safety,
security and emergency policies and procedures; maintains a safe and secure
environment for employees and Guests.
·
Holds self accountable
for the methods and processes used to perform all tasks and responsibilities
and to achieve results.
CKE SHARED VALUES
Models and encourages
CKE shared values.
·
Is completely focused
on and driven by the Guest.
·
Is of high personal
integrity and treats all employees with honesty, respect and dignity.
·
Contributes to an
environment of trust to ensure honest, open and direct communication.
·
Is performance
oriented and driven; understands performance expectations and is aware of
performance results.
EDUCATION
Enrollment in high school;
high school diploma or equivalent is preferable. Good verbal and written
communication skills; is capable of communicating effectively with restaurant
management, Guests and co-workers; bi-lingual skills a plus.
EXPERIENCE
Must be a minimum of
15 years of age.
SKILLS &
ABILITIES:
Demonstrates and/or
possesses the following:
·
Ability to work with
others (as a team).
·
Ability to comfortably
interact with all Guests.
·
Ability to look at the
restaurant operations (from a Guests viewpoint).
·
Ability to meet
performance standards for assigned tasks and duties.
·
Ability to take
initiative.
·
Problem solving
skills.
PHYSICAL ABILITIES:
·
Stand for long periods
of time.
·
Work around heat.
·
Work around others in
close quarters.
·
Move throughout the
restaurant and observe restaurant operations and employee work performance.
·
Able to lift 50 – 75
pounds comfortably.
·
Work with various
cleaning products.
Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities
The contractor will
not discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or disclosed their own
pay or the pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a formal
complaint or charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the employer, or
(c) consistent with the contractor’s legal duty to furnish information. 41 CFR
60-1.35(c)