Lead the Experience. Develop the People. Drive the Results.
Chick-fil-A Crossroads Center is seeking a high-capacity Director of Guest Experience to lead our Front of House operations and elevate every aspect of the guest journey. This role is for a proven leader who knows how to run an exceptionally efficient drive-thru, develop strong leaders, and build systems that deliver consistent results.
You will set the tone for hospitality, speed, accuracy, and professionalism while coaching and growing the next generation of leaders.
What a Director Does Here
Directors at Chick-fil-A Crossroads Center are senior leaders responsible for both people development and operational excellence. This role reports directly to the Operator and works closely with the Executive Director and General Manager.
You will:
- Lead and oversee all areas of the Guest Experience, including Drive-Thru, Front Counter, Dining Room, Guest Care, and CEM execution
- Build and maintain a highly efficient, high-throughput drive-thru operation that gets results
- Recruit, develop, and coach leaders, coordinators, trainers, and team members
- Create, implement, and document clear, repeatable systems that improve speed, accuracy, hospitality, and cleanliness
- Monitor and drive key business metrics related to guest experience and operational performance
- Lead 1–2 operational shifts per week and ensure leaders are prepared to run excellent shifts
- Oversee Customer Care follow-up within 24 hours and use feedback for coaching and improvement
- Maintain a clean, safe, and highly organized Front of House environment
- Partner with the Director of Talent on training and leadership development
- Conduct evaluations, coaching sessions, and development planning for team members and leaders
- Attend leadership meetings and regular one-on-ones with senior leadership
- Help ensure excellence in cash handling, food safety, and brand standards
Who We’re Looking For
This role requires proven leadership results. We are looking for someone with a strong background in leading teams and driving performance in high-volume environments.
You are:
- An influential leader who earns trust and raises standards
- Experienced in running a fast, efficient drive-thru with measurable results
- Skilled at developing leaders and building strong, accountable teams
- Passionate about clear communication and consistent execution
- A systems thinker who solves problems with structure and follow-through
- Highly self-disciplined, organized, and dependable
- Motivated by growth, feedback, and continuous improvement
- Committed to protecting food safety, quality, culture, and trust
Preferred Qualifications
- 5+ years of leadership experience in high-volume operations
- Proven success creating and improving systems that drive results
- Bachelor’s degree and/or equivalent leadership experience
- Bilingual (English/Spanish) strongly recommended
- Valid driver’s license
What Makes This Role Different
- You are not just managing shifts — you are building leaders and systems
- You directly influence the culture, performance, and guest perception of the restaurant
- You work in a business known for high standards, care for people, and long-term leadership growth
Benefits & Perks
- Closed on Sundays
- Bonus Incentives for High Performance
- Free meals on working days and 50% discount on off days
- Medical contribution ($500/month), plus employer-paid dental and vision
- Life insurance, short-term and long-term disability coverage
- 401(k) with employer match after one year
- Paid Time Off and paid holidays (including your birthday)
- Annual clothing allowance
- Growth opportunities in responsibility and compensation
- Pay is Depending on Experience
If you have a track record of leading strong teams, running efficient operations, and developing people into leaders, we’d love to talk with you.
E-Verify Employer
We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. We do not discriminate on the basis of citizenship or national origin.
Work schedule
- Night shift
- Day shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Referral program
- Employee discount