Mission of a Team Leader
The Team Leader manages expectations to consistently provide remarkable experiences for each guest, all day,
every day. This position focuses on the daily operation of the restaurant through effective leadership/management
of staff positioning, hospitality, and cleanliness.
Role Requirement
- Positional proficiency
- Meets all Knowledge Criteria
- Exemplary Trainer
- Proven ability for effective communication with others (verbal and Slack)
- Demonstrates ability to lead Team Members effectively
- Demonstrates the Character, Competency, and Chemistry required
- Vouched for by several Team Leaders and Senior Team Leaders
- Upholds the requirements of all Job Descriptions and Coordinator roles
Role Expectations
- Executes on the gameplan set by respective Senior Team Lead
- Pursues with excellence the Five Critical Success factors as outlined in the Key Expectations of the Team
Leader job description
- Seeks daily improvement; aims to get desirable results in respective department. Results are achieved
through effective teamwork, persistence, and consistency.
- Holds Chick-fil-A P&D’s Vision and Core Values in high regard, leveraging that as a platform to lead and
encourage from
- Takes personal responsibility for daily outcomes, good or bad, regardless of the designation of Shift Lead
assignments.
