Reports to Floor Supervisor, Assistant Manager, Store Manager
Shift: Varies
Position Summary
Upholds the Core Values as determined by the management team. Primary responsibility for all positions with W.D. Bryant Ace Hardware is to Amaze Every Customer Every Time. Sales associates are responsible for engaging the customer, determining their needs, and projecting requirements.
Essential Duties and Responsibilities
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Run Outdoor Power checkouts, selling both off-the-shelf merchandise and large equipment.
• Offer financing options for large purchases in order to make the sale.
• Proactively get newly purchased equipment set up for warranty on the customer's behalf.
• Properly set up equipment servicing (repairs) for customers, check the status of service, and finalize service orders when complete.
• Maintain your assigned department: Keep clean, organized, and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, and share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer “No” without checking with a floor manager, assistant manager, or store manager.
• Watch for shoplifters and act, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
• Demonstrate the S.A.L.E.S. process.
• Actively participate in in-store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
• Use the Five Foot Rule – always greet and/or acknowledge all customers within five feet of you.
• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s), and use the Magic Question.
• Maintain awareness of all promotions and advertisements so you can tell customers about special sales.
• Always wear your radio to effectively communicate with other associates or management.
• Assist customers with large or heavy items as needed.
• Assist in the training and development of peers.
Required Knowledge, Skills, and Abilities
• Knowledge of outdoor power equipment, such as mowers, trimmers, and blowers, is strongly preferred.
• Able to communicate professionally with customers and team members.
• Skilled at providing prompt, friendly, and attentive customer service.
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others.
• Proven track record of being a team player.
• Knowledge and experience in various departments are strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible, including evenings, weekends, and holidays.
Physical Requirements
The minimum physical requirements for this position include:
• Ability to stand for an extended period, walk, reach, and bend to perform job duties.
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.
Job responsibilities may change based on the needs of the business.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment ranges from moderate to loud.
By applying, I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor.
Benefits
- Paid time off
- Health insurance
- 401(k)
- Employee discount
- Other