Substance Salon

Front Desk Manager

Location: Rutherford, NJ

About Us

Substance Salon has been a luxury destination in Rutherford for 16+ years. We’re known for bespoke hair artistry, premium service, and a strong client community. We are seeking a Front Desk Manager to oversee operations, drive sales, and ensure an exceptional guest experience.

Responsibilities

• Client Experience & Operations

Manage bookings and schedules, greet and guide clients, and handle concerns to maintain a flawless guest journey.

• Sales Growth & Business Development

Keep stylist schedules consistently full, increase retail sales and service add-ons, and track performance to grow salon revenue.

• Marketing & Social Media

Create and manage engaging social media content, interact with clients online, and support hiring initiatives by promoting the salon’s culture and opportunities.

• Inventory & Ordering

Monitor product and color inventory, place timely orders, and ensure the salon is fully stocked at all times.

• Team Support

Collaborate with stylists and leadership on business goals while fostering a positive, high-performance culture.

Qualifications

• Front desk, retail management, or sales-driven experience (salon/spa or luxury retail preferred)

• Strong organizational and multitasking skills

• Confident with POS systems, booking software, and social media management

• Excellent communication and client service skills

• Driven, proactive, and career-focused

What We Offer

• Competitive hourly pay with performance incentives

• Career growth into higher-level salon management roles

• A dynamic, creative work environment with a passionate team

• Grow with a luxury salon brand with 16+ years of success!

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability

Supplemental pay

• Commission pay
• Tips
• Bonus pay
• Supplemental income

Benefits

• 401(k)
• Employee discount
• Paid time off
• Referral program