Overview
At Chick-fil-A Rancho Cucamonga, we exist to be the most loved and successful restaurant in the Inland Empire. We are seeking a Back of House Supervisor to join our leadership team and help drive excellence in food production, food safety, and team member development.
The BOH Supervisor serves as a front-line leader and shift manager, guiding kitchen Team Members to maintain speed, accuracy, and food quality while upholding Chick-fil-A’s uncompromising standards of safety and cleanliness. This is a hands-on leadership role that requires humility, discipline, emotional intelligence, and a desire to serve others.
The individual selected for this role will also begin an accelerated leadership development program designed to build both operational and leadership capabilities. They will start as a Team Member and, over the course of a few months, progress through Trainer, Crew Lead, and ultimately Supervisor with the support of structured training, regular performance check-ins, and dedicated mentorship from senior leadership. Progression is based on performance and not guaranteed, but this program provides a clear and supportive path toward leadership within Chick-fil-A.
Compensation
- Competitive hourly pay based on experience and stage in development program
- Base wage of $23.50 upon promotion to Supervisor
- Paid training and development opportunities
- Free meals during shifts
- Leadership mentorship from the Operator and Director of Operations
- Opportunity for advancement into higher leadership roles within the restaurant
Minimum Qualifications:
- At least 3 years of prior work experience in a customer-facing, team-based, or fast-paced environment
- Demonstrated reliability and strong work ethic — consistently shows up ready to work and meet commitments
- Coachability and humility — receptive to feedback and eager to learn
- Strong people skills and emotional intelligence — able to communicate clearly, stay calm under pressure, and resolve conflicts effectively
- Commitment to upholding Chick-fil-A’s standards of excellence, hospitality, and food safety
- Valid Food Handler’s Card (can obtain directly after hire)
Preferred Qualifications:
- At least 1 year of prior experience in a leadership role within food service, retail, or another customer service industry
- Experience with shift management responsibilities such as opening/closing, handling cash, delegating tasks, or training new employees
- Proven ability to motivate and develop team members to achieve performance goals
- Familiarity with fast-paced, high-volume environments where operational accuracy and speed are critical
- Demonstrated ability to lead by example with servant leadership, integrity, and a focus on team success
Schedule Requirements
- Full-time Availability (35+ hours per week)
- Opening shifts: 6:00AM - 2:30PM
- Closing shifts: 2:00PM - 10:30PM
- Must be available Friday and Saturday night (2:00PM-10:30PM)
Responsibilities
Shift Leadership & Team Management
- Lead and support up to 20 Team Members in the kitchen to ensure speed, accuracy, and food quality
- Ensure completion of all essential BOH tasks outlined on shift checklists
- Provide mandated break periods for all employees on shift in compliance with CA Labor Law
- Hold Team Members accountable to Chick-fil-A Rancho Cucamonga’s policies, procedures, and cultural standards through coaching and corrective action resources
- Utilize Crew Leaders effectively to support production and maintain flow during high-volume periods
Operational Excellence
- Oversee BOH operations to meet or exceed standards in:
- Speed of production
- Food quality & taste
- Waste control
- Accuracy
- Cleanliness
- Food safety compliance
- Identify production or safety deficiencies in real time, analyze root causes, and implement corrective actions
- Maintain efficient kitchen flow to support FOH speed of service and guest satisfaction
Food Safety & Compliance
- Enforce all Chick-fil-A food safety standards, including proper holding, labeling, rotation, and temperature checks
- Ensure cleanliness and sanitation in compliance with health department and brand standards
- Respond appropriately to equipment issues, following lockout/tagout procedures
- Take proper action in the event of employee injuries and notify HR and Sedgwick as required
- Report any suspected harassment or discrimination immediately and responsibly
Guest Experience & Brand Stewardship
- Ensure every meal leaving the kitchen meets Chick-fil-A’s standards for quality, taste, and presentation
- Model servant leadership and humility to inspire BOH Team Members to take pride in their work
- Support a culture where production excellence and hospitality are seen as inseparable
Collaboration & Communication
- Participate in regular Supervisor meetings with peers and the General Manager
- Communicate effectively with FOH Supervisors to maintain alignment on speed and order flow
- Support catering operations as needed, including oversight of order preparation
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
- Night shift
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee discount
- Flexible schedule