SUMMARY OF RESPONSIBILITIES:
Inspire Better by serving amazing food and smoothies with a bit of tropical fun! Cafe Managers are key to delivering on this promise which is driven by our cafe standards: Reliable, Available, Dependable and our cafe foundation: People First, Excellence Always, and Team of Teams to deliever on our Daily Goal of providing Unparalleled Hospitality.
ESSENTIAL FUNCTIONS:
- Responsible for achieving all café and retail sales goals (manages labor and controls inventory).
- Successfully completed the cafe basics, cafe trainer program and oversees cafe training program.
- Recruits, interviews, hires, and trains new crew leaders/members, to ensure that the cafe is staffed at the appropriate level.
- Interacts with crew members and customers having energy and creating a positive atmosphere.
- Responsible for ensuring equipment is properly cleaned, serviced and maintained.
- Delivers ‘Unparalleled Hospitality’ to each customer that visits our café.
- Knowledgeable and proficient in each position within the cafe, coaching team to excellence.
- Manages and delegates daily functions of the cafe, including prepping product, making food and smoothies, serving customers, catering orders and completing daily and weekly cleaning duties.
- Manages the ordering, inventory and reconciling invoices for all products.
- Ensures sanitation practices are being used in handling and preparing food in the cafe.
- Ensures that all safety and security policies are being followed as set by the brand.
- Performs any additional tasks necessary to run the cafe.
REQUIRED EXPERIENCE
- Two or more years of restaurant experience, including progressive supervisory experience.
- Legally able to work within the State and Federal guidelines.
- Ability to perform basic computer operations, and learn advanced to learn advanced operation.
- Manager SERV SAFE Certified
PHYSICAL REQUIREMENTS:
- Continuous standing and walking throughout the duration of each shift.
- Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.
- Constant face-to-face interactions with crew members and customers.
- Safely navigate in a fast paced cafe environment.
- Ability to multi-task and remain positive in sometimes stressful working conditions.
WORKING CONDITIONS:
- Most shifts are eight hours, but this may vary.
- Managers can expect to have some early mornings and late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
- Lead Crew Members and Leaders by demonstrating Cafe standards.
- Basic Computer and Point of Sales Operations
- Comply State and Federal guideline, with the Tropical Smoothie Cafe uniform and personal hygiene polices.
Work schedule
- 8 hour shift
- Weekend availability
- On call
- Holidays
- Other
Supplemental pay
- Bonus pay
- Other
Benefits
- Paid time off
- Employee discount
- Other