Customer Service Manager
Concord, NC
Carolina’s Hometown Respiratory is currently seeking a full-time Customer Service Manager for our Concord, North Carolina location. In this role, you will oversee the daily function of the Order Intake Customer Service Department and interact with customers.
What we can offer YOU:
- Group Health
- Dental and Vision
- Basic and Voluntary Life & AD&D Insurance
- Paid Vacations
- Paid Holidays
- 48 flex hours/year
- Company Party and appreciation dinners
- Matched 401(k) Retirement plan
- Pay: Offer dependent on experience
Schedule:
- Monday through Friday
- 8 AM – 5 PM
The right candidate will have:
- High School diploma or general education degree (GED)
- 1 – 3 months related experience and/or training OR extensive experience in DME or DME billing/insurance processes
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to read and interpret medical documentation, diagnostic test results as required by insurance, medical insurance policies, and board of pharmacy policies.
- Knowledge of word processing software, spreadsheet software, email, and schedule management programs
- Ability to calculate figures and amounts such as discounts, interest, percentages, and totals
Our Customer Service Manager will:
- Interact and communicate with customers of all ages by phone, mail, email and in person
- Schedule and receive orders for delivery, pick-up, discontinuance, maintenance, or changes in service
- Performs advanced file maintenances on patient’s records and information system
- Screen, interview, and hire candidates for open positions in the department and coordinate their orientation and training
- Adjust complaint concerning billing or services rendered, referring complaints of service failures to designated persons/departments for investigation/correction
- Fills out order forms, verifies qualification data, verifies insurances, determines charges and coverages for services requested, collects co-pays, and inserts data into information system.
- Collects and reports patient compliance data
- Communicates with billing department to properly reconcile billed items/services.
Does this sound like the position for you? Apply with a current resume today!
Work schedule
- Monday to Friday
- Day shift
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) matching