GERVASI VINEYARD
PREMIER WINERY, RESORT & RESTAURANT GROUP
Front Desk Concierge for The Spa -The Spa Front Desk Concierge will provide spa guests with exceptional service when checking into or out of the Spa and making Spa reservations over phone and in-person. The Concierge will promote the retail products and increase retail revenues, assist with Gift Card/certificate requests. In addition, they will assist with keeping all areas clean including locker room and restrooms while exhibiting courteous hospitality to all guests. The Concierge needs to demonstrate a pleasant demeanor, positive attitude, and loves to smile! Candidate should be engaging, inquisitive, and exemplify attention to detail. Schedule flexibility is necessary.
Now Hiring: Part-time or Full Time
Pay: $15-$17.50 depending on experience
As a Gervasi Team Member You’ll Enjoy:
- Medical, Dental, Vision, Employer paid Life Insurance, 401K with match, Disability and more
- GV Perx - discounts on meals/merchandise for staff and family/friends
- Flexible work schedules
- Opportunity for training, career advancement and wage growth
- 7 Paid Holidays (FT)
- Additional PTO (FT)
Responsibilities:
- Assist in greeting and welcoming guests to the Spa, providing information for any inquiries, help to coordinate all guest requests for services, and maintain impeccable cleanliness of the Spa.
- Answer all phone calls timely and assist with all booking reservations.
- Responds quickly to request from guest, supervisors, or management in a timely, friendly, and efficient manner and follows up to ensure guest satisfaction
- Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.
- Perform Opening and Closing duties seamlessly.
- Assist with keeping all areas clean including locker room and restrooms while exhibiting courteous hospitality to all guests
- Cleans and folds laundry for treatments and changing rooms when needed.
- Always provides a professional image through appearance and dress in ordinance with the standards set by and for the Gervasi Spa employees.
- Always follows company policies and procedures
Requirements:
- Spa/Beauty Industry Experience is Preferred
- Prior Spa experience strongly preferred
- Luxury hotel experience
- Knowledge in Book4Time software
- Bachelor’s Degree
- Due to the cyclical nature of the Spa Service industry, employees may be required to work varying schedules to reflect the business needs of the business including select evenings, regular weekends, and Holidays.
- Prior front desk or administrative experience
- Must be over 18 Years Old
- Minimum 2 years of customer service experience in a retail, hotel, or spa environment
- Working knowledge of spa services and products
Join Northeast Ohio’s premier destination resort that delivers a world class hospitality experience to our guests and outstanding career and growth opportunities for our team members. We promote a dynamic, fun and exciting work environment, and pride ourselves on opportunities for career development
Benefits
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Referral program