Front Desk Guest Services Agent
Madison, OH
Holiday Inn Express is currently seeking a part-time Front Desk Guest Services Agent to service their Madison, Ohio location. In this role, you will be responsible for checking in/out guests and responding to guest's requests.
Schedule:
- 3PM - 11PM shift
- Weekend availability is a must
- Part time
The right candidate will have:
- 1 year of Front Desk experience preferred
- Must have flexible availability including holidays and weekends
- Positive attitude and service-minded work ethic
Our Guest Services Agent will:
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
- Manage room bookings in-person, online, and through incoming calls
- Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
- Perform regular bookkeeping duties
- Connect with housekeeping department to ensure guest accommodations are ready
If you are interested in this position, please submit a current resume for consideration!