Customer Service Representative
JAG Mobile Solutions
Do you enjoy helping people, solving problems, and being part of a fast-paced team? We’re looking for a Customer Service Representative to join our growing company. In this role, you’ll serve as a key point of contact for customers while helping deliver an exceptional customer experience from start to finish.
What You’ll Do:
- Maintain strong working relationships and communication directly with the customers and inter-company personnel to confirm production/shipping schedules and ensure on-time deliveries
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
- Closes new accounts by answering telephone, and e-mail inquiries; verifying and entering information.
- Occasional travel for trade shows
- Complete special projects and administrative duties as requested
- Support all other duties as required
What We’re Looking For:
- 2-3 years Sales, Customer Service or Sales Coordinator experience in B2B sales
- Solid interpersonal and negotiation skills
- Strong written and oral communications skills
- Strong problem-solving skills for resolving complaints
- Proficient in Microsoft Office, Excel, Word, and Outlook
- Bilingual or Multilingual is a plus
Why Join Us?
- Schedule: 8:30 AM – 5:00 PM
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) matching
- Disability Insurance
- Paid-Time Off
- Flexible spending account
- Be part of a unique and essential industry that supports major events and critical needs
- Work with a team that values reliability, teamwork, and innovation
- Hands-on role where no two days are the same
- Full-time stable position
- Supportive team environment
- Opportunities for growth and advancement
If you’re dependable, customer-focused, and ready to grow with a dynamic manufacturing team, we’d love to hear from you! Apply today and join the adventure.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off