Join a Growing Industry Leader as a Parts & Service Advisor!
Are you someone who thrives on problem-solving, staying organized, and delivering top-notch customer service? Do you enjoy being the go-to expert who keeps operations running smoothly? If so, we want YOU on our team!
We are a fast-growing specialty trailer company providing high-quality portable shower and restroom solutions for events, disaster relief, construction sites, and more.
What You’ll Do:
The Parts & Service Advisor acts as the primary liaison between customers and service technicians in automotive, construction, or equipment repair shops. They are responsible for greeting customers, documenting repair needs, preparing estimates, and scheduling work, acting as the "face" of the service department.
• Listen to customer descriptions of vehicle issues, ask clarifying questions, and document these details for the Service Manager.
• Meet with Service Manager to discuss the customer’s issue.
• Provide details and BOM (Bill of Materials).
• Determine if the Service Manager can write a parts list unseen or if not let customer know trailer needs to be brought in for a full inspection for the write up.
• Create Estimates & Invoices using Service Manager Write up
• Determine the labor, parts, and supplies needed for repairs, and provide accurate cost and time estimates to customers.
• Schedule appointments for repairs and maintenance, ensuring efficient workflow for technicians.
• Communicate with technicians throughout the repair process to monitor progress, and notify customers of any changes, delays, or additional work needed.
What We’re Looking For:
• A high school diploma or equivalent is required
• Experience in service advising, parts coordination, or a similar role
• MS Office, Sage experience preferred but not required
• Ability to handle complaints, show empathy, and maintain a high degree of customer satisfaction.
• Ability to multitask and prioritize in a fast-paced environment
• Excellent communication and customer service skills
• Proficiency with inventory systems and basic computer skills
Why Join Us?
• Competitive pay $19-$21 /hr – Offer based on experience+ growth opportunities
• Medical, Dental, and Vision insurance
• 401(k)
• Disability Insurance
• Paid-Time Off
• Flexible work schedule
• Be part of a unique and essential industry that supports major events and critical needs
• Work with a team that values reliability, teamwork, and innovation
• Hands-on role where no two days are the same
• Opportunity to make a real impact behind the scenes
Ready to Apply? If you’re looking for a role where your organization, communication, and problem-solving skills truly matter, this is it!
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k)
- Other