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South-Tek Systems, LLC Careers and Jobs

Customer Support Specialist

Rate of pay$18 - 23 per hour

Customer Support Specialist

Wilmington, NC


South-Tek Systems is seeking an on-site Customer Support Specialist to join our team! This is a customer-facing, administrative support role, not an IT position. The ideal candidate will thrive in a fast-paced manufacturing environment, providing excellent service and operational support to our customers and internal departments.


What can we offer YOU?

  • Competitive hourly wage: $18-$23/hour depending on experience
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid Holidays

Qualifications:

  • Previous experience in customer service, order processing, or administrative roles- preferably in a manufacturing or service industry
  • Highly organized, detail-orientated, and comfortable managing multiple tasks at once
  • Verbal and written communication skills
  • Experience with Microsoft Office tools
  • Comfortable using CRM or ERP/ order tracking systems

Our Customer Support Specialist will:

  • Act as the first point of contact for customer inquiries via phone and email regarding orders, product details and general service- this is not a technical support or IT helpdesk role
  • Accurately enter and manage sales orders to ensure prompt fulfillment and on-time delivery
  • Collaborate with internal departments- sales, purchasing, production, and shipping
  • Handle questions related to billing, shipping, and direct technical or specialized queries to appropriate personnel
  • Maintain accurate records and documentation in a CRM or order management system
  • Stay informed about company products and policies to provide accurate information to customers
  • Contribute to administrative tasks and support daily operations with a focus on customer satisfaction

Does this sound like the position for you? Apply with a current resume today!

South-Tek Systems, LLC - South-Tek Systems

3700 US-421, Wilmington, NC, 28401
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