Customer Service Representative (Plumbing & HVAC)
Full-Time | Office-Based | Join a Team That Feels Like Family
At Tom Schaefer Plumbing, Heating & Cooling, we’ve been family-owned for four generations — and when we say “family,” we mean it.
We’re looking for a friendly, quick-thinking Customer Service Representative who loves helping people and can keep things running smoothly behind the scenes to join our team in Willoughby OH! If you’re all about great conversations, problem-solving, and making someone’s day better — you’ll fit right in.
Pay & Perks:
- Starting at $20/hour — with flexibility based on experience
- Health benefits, 401(k), and paid time off
- A workplace that values you as a person, not just a headset and keyboard
What You Bring:
- Customer service experience (home services or call center experience is a big plus!)
- Familiarity with ServiceTitan or similar platforms is helpful — but not required
- Strong communication skills and a helpful, positive attitude
- Ability to multitask and stay organized in a fast-paced environment
- Team-player energy and a willingness to learn
What You’ll Do:
- Be the first point of contact for customers by phone, email, or web requests
- Schedule plumbing and HVAC service appointments with accuracy and care
- Occasionally assist our dispatch team to help keep the schedule on track
- Provide exceptional customer support before, during, and after service
- Enter and maintain customer information in our CRM (ServiceTitan)
- Help with follow-ups, membership reminders, and general office support
- Communicate with both customers and our field team to ensure a smooth workflow
If you love helping people and want to join a team that takes pride in quality work and great service, we’d love to meet you! Apply today and let’s build something awesome together.
Work schedule
- Monday to Friday
Benefits
- Paid time off
- Health insurance
- 401(k)