Customer Service Representative
Troy, OH
CARSTAR Auto Body Repair Experts is currently searching for a full-time Customer Service Representative to join their team in Troy, Ohio! The Customer Service Representative is the front line for our customers and is responsible for establishing exceptional customers relationships and capturing customer sales in-person and over the phone.
CARSTAR is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities, offering auto body repair, paintless dent repair, storm damage repair with 24/7 accident assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes, and industry leading customer satisfaction ratings. We offer a national warranty on qualified repairs and a service guarantee.
What Troy can offer YOU:
- Medical insurance
- Dental insurance
- Vision insurance
- Major Holidays Paid
- 401K with 3% company
- Paid time off
- Pay: $16 – $18/hour, based on experience
Shift:
- Monday – Friday
- 7:30AM – 5PM
The right candidate will have:
- 2+ years’ experience of customer service experience required, preferably in a retail setting
- HS diploma or GED equivalent required; college degree preferred
- Valid driver’s license and insurable driving record
- Great organizational skills and strong attention to detail
- Ability to handle multiple concurrent assignments
- Punctuality and professional appearance
Our Customer Service Representative will:
- Greet all walk-in customers
- Answer and directs all phone traffic in a polite manner
- Schedule and record appraisal and delivery appointments
- Update and maintain the store scheduler
- Collect and record payment for completed repairs; may perform some A/R
- Maintain the front office and customer reception areas
- File repair order paperwork accurately or record in CARSTAR management system
- Attend daily release meetings
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a minimum closing ratio of 75%
- Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair
- Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery)
- Provide customers with CARSTAR’s 5-Year and Limited Lifetime warranty information
- Perform follow-up sales calls on estimate quotes (unsold) within 48 hours
- Other duties as assigned
Does this sound like the job for you? Apply with your updated resume to join our team today!
