Responsibilities
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Provide outstanding customer service on all calls and online inquiries
Recommend moving services and products based on cost, availability, and customer specifications
Input information into internal move software to provide accurate moving estimates and schedule moves
Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
Prepare move-related paperwork and documents
All other duties as assigned
Requirements
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High school diploma or GED; associate’s degree in a related field preferred
At least 1 year of sales and/or customer service experience
Excellent customer service skills, effective listening and communication
Ability to multi-task and enter customer data into move software while on the phone
Confidence to initiate customer contact and comfortable asking for the sale
Willing to submit to pre-employment background check and drug screen
Creative problem solving skills
Exceptional organization and time management skills
Strong team player who works productively with a wide range of people and personalities
Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
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