Directly Reports to: Director of Brand & Sales Growth
Collaborating Team:
Catering Coordinator
Community Engagement Coordinator
Provides Leadership to: Back of House and Front of House Leaders
Back of House and Front of House Team Members
Key Characteristics:
Highly organized, strong planning & project management skills
Attention to detail, ability to keep proper records & documentation of catering customers
Strong in logistics & sales
Pleasant personality with strong leadership & communication skills
Ability to multi-task & delegate responsibility
Key Expectations:
Embody & share Chick-fil-A Appleton’s Mission, Vision, Values, & Chick-fil-A’s Corporate Purpose to your team
Embody Chick-fil-A Corporate Purpose to be a faithful steward of our resources and our people, and to be a positive influence on
your team
Cultivate a culture of EXCELLENCE (Food Safety, Quality, Cleanliness), OWNERSHIP & TEAMWORK
Identify catering opportunities while building relationships that lead to present & future sales
Ensure Team Members are delivering a REMARKable pick up and/or delivery guest experience
Follow up with guests for feedback on their catering experience
Ensure Team Members are properly trained in Pathway, Catering Sales, and 2nd Mile Service Skills.
Work with Coordinator Team to deliver a REMARKable experience to every catering guest. Lead the efforts to plan, organize, and
detail responsibilities so that every intersection of the catering experience is excellent for the Guest and doesn’t impede the
restaurant’s day-to-day operations or Guest experience
Create, manage, & resource a database on all catering guests
Ensure catering equipment, vehicle, and Catering Area maintain a clean, professional, & excellent appearance
Create & maintain documentation on catering systems, procedures, & checklists. Work closely with Training Coordinators to
provide training to Team Members on catering systems & procedures
Experienced in FOH and BOH operations
Meets weekly with the Director of Brand and Sales Growth
Continually grow the Catering business by
o Identifying potential Catering opportunities in the community
o Build and foster relationships with Catering clients
o Communicate appropriately and professionally with Catering guests before, during, & after the sale
o Be an ambassador for the business in the community by upholding an upright reputation of EXCELLENCE & HOSPITALITY
Grow the Catering business by a minimum of 20% each year
Supplemental pay
- Other
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- 401(k)
- Referral program
- Employee discount
- Paid training