JOB DESCRIPTION: Case Manager
DEPARTMENT: New Beginnings
REPORTS TO: Director of CE and CQI
FLSA STATUS: SALARY– Non – Exempt
CLASSIFICATION: Full Time (40 HRS)
SHIFT: Monday – Friday (require some evenings and weekends)
WORK LOCATION: On-site
COMPENSATION: $45,000/annually Employee benefit package eligible for full time
PROBATION PERIOD: 90 – Days
POSITION SUMMARY:
Under the supervision of the Director of CE and CQI, the Case Manager will be responsible for providing diversion assistance to clients in need. The Case Manager will work as a cohesive team to deliver prevention, diversion, and rapid exit services to individuals and families experiencing a housing crisis.
PRINCIPAL ACCOUNTABILITIES:
- Provide real-time, problem-solving solutions to individuals in the New Beginnings Program
- Provide case management services, including but not limited to intake, assessment, screening, conflict mediation and negotiation, crisis housing search, short-term diversion case management assistance, financial assistance, legal assistance, and linkages to community resources and mainstream benefits
- Determine type and amount of eligible financial supports and submit check requests for approved financial assistance payments
- Ensure all assessments are administered and services and case notes are entered into the HMIS database within 24 hours of contact
- Offer flexible office hours at multiple locations within the community. Locations may include, but not limited to, shelter locations, encampments, courts, housing properties, partnering agencies and other community based organizations. Work hours may include nights and weekends to accommodate the needs of clients.
- Remain informed on CoC and HMIS database updates
- Attend Partners for Home and City of Atlanta CoC provider team meetings as well as case conferencing meetings
- Build internal and external relationships with partners that will support clients in their ability to reach their goals
- Work in collaboration with partner agencies toward the full implementation of centralized assessment, referral, and placement
- Be knowledgeable about CoC guidelines and procedures in order to answer questions posed by outside agencies
- Participate in staff development and all required agency meetings
- All other duties as assigned
QUALIFICATIONS:
- Bachelor’s degree in social services or related field required with a minimum of two (2) years of case management experience or social services experience
- Valid Georgia Driver’s License
- Strong organizational skills
- Excellent written and verbal communication skills
- Proficient in Outlook and Microsoft Word and other software packages
- Flexibility (Position will require some evenings and weekend)
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to airborne pathogens. The noise level in the work environment is usually moderate.
EQUAL OPPORTUNITY EMPLOYER:
Gateway Center is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Gateway Center also takes affirmative action to employ, and advance in employment, qualified women, minorities and covered veterans. Gateway Center also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state laws.
Work schedule
- 8 hour shift
- Monday to Friday
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Paid training
- Mileage reimbursement