Job Title:  Breakfast Attendant 

Reports to:   Front Office Manager/GM/Food and Beverage Manager   

Summary: The purpose of this position is to prepare and oversee the breakfast bar area for delivery of the guests’ complimentary breakfast and customer service in accordance with the hotel’s policies/procedures, and the brand’s standards to achieve and maintain guest satisfaction, product quality, and safety and security.   

ESSENTIAL DUTIES: 

• Able to work a flexible schedule including holidays and weekends if needed 

• Must be able to initiate and engage in conversation with guests 

• Maintain a high standard of personal appearance and proper uniform

 • Greets guests, visitors and staff in a courteous and friendly manner

 • Respond to guests needs, special requests and complaints

 • Must be able to pay close attention to details, visually inspect area, compare observations to standards, and correct deficiencies  

During hours of operation for complimentary breakfast:

 • Set-up breakfast items

 • Greet and acknowledge guests as they arrive

 • Bus and clean tables, straighten chairs and properly arrange the furniture • Make fresh coffee as needed, restock drink and food items and other supplies (e.g., plastic ware, napkins, cups) 

• Maintain the cleanliness of the breakfast area and empty trash receptacles as needed 

• Thank guests as they depart  

At the close of the complimentary breakfast: 

• Clean tables, clean and mop the breakfast area, empty the trash receptacles, dispose of all drink and food items and supplies in accordance with health codes

• Properly store all unused drink, food items, and supplies in accordance with health codes

• Clean all equipment and breakfast/kitchen areas  

 Additional duties:

 • Receive supplies, date and rotate stock

 • Complete and record inventory on inventory sheet 

• Follow hotel operational procedures to ensure orders are placed for items that are below par levels

 • Process guest invocations of 100% Satisfaction Guarantee per hotel standards  

 For Safety and Security: 

• Report any suspicious activity of guests, visitors or staff 

• Properly label any lost/found articles and turn in to the appropriate Manager assigned by GM 

• Perform duties in accordance with Safety and Security Policies 

• Perform duties in accordance with OSHA, HAZCOM and Blood Borne Pathogens regulations  

 For Teamwork:  

• Performs other duties as assigned, requested, or deemed necessary by management 

• Assist other employees in various assignments such as cleaning, stocking supplies

 • When asked, inspect or clean public areas to insure high level of presentation

Physical, Mental and Environmental Requirements:

 • Ability to work with cleaning chemicals

 • Firm and simple grasping are required for all aspects of work

 • Lifting of supplies occurs on a regular basis, usually not more than 25 lbs. but may be up to 50 lbs

 • Able to stand and walk 90% of the work day; Sitting usually limited to short breaks

• Reaching is required up to 80% of the time and may be combined with other activities such as pushing, pulling, and bending in all phases of work;  Overhead reaching is usually limited to approximately 25% of the time

 • Bending and stooping are required up to 60% of the work day

 • Pushing and pulling actions may be required up to 60% of the time

 • Crouching and kneeling are required for approximately 25% of the time, particularly when cleaning the counters, cabinets, floor, and kitchen/dining areas • Crawling is required less than 5% of the time

 • Climbing of stairs is usually required less than 5% of the time  

 Skills, Educational Background and Experience:

• High School Diploma, GED, or equivalent years of relevant work experience required

 • Friendly demeanor and good customer service skills needed

 • Previous experience in customer-based business preferred