Job title: Chief Engineer
Reports to: General Manager
Job purpose
To promote a safe working environment and quality service to achieve maximum guest satisfaction.
Duties and Responsibilities
Operational Responsibilities
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Responsible for maintenance of the entire property to include exterior.
• Work directly with landscaping company to ensure that duties as contracted are being performed to expectations.
• Perform general repairs and maintenance including but not limited to: carpentry, plumbing, electrical, mechanics and painting.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Conduct preventative maintenance on every guest room per quarter.
• Check all hotel smoke detectors, to include all guest rooms, on a monthly basis.
• Maintain complete knowledge of hotel facilities.
• Greet all guests in a welcoming and professional manner.
• Install, repair, operate and maintain hotel machinery, equipment, and other systems.
• Constantly monitor Hotel Service Pro to ensure that all work orders are being completed in a timely and efficient manner.
• Ability to analyze Hotel Service Pro reporting to determine target areas of concern.
• Supervise all outside vendors while on property.
• Develop and implement ways to control costs and improve upon existing methods.
• Update and implement Standard Operating Procedures as it pertains to the Maintenance department.
• Prepare weekly schedule for General Manager’s approval.
• Assign work responsibilities to each team member on a daily basis to include but not limited to special projects and preventative maintenance.
• Ensure that team members sign in and out master keys daily. Investigate all keys unaccounted for at the end of each day.
• Work closely with Front Office and Housekeeping Management when conducting maintenance which may affect hotel guests in order that guests are not inconvenienced.
• Ensure that all systems and equipment are inspected on a quarterly, semi-annually, annually as determined by company and brand standards.
• Ensure the proper maintenance is performed on swimming pool and spa.
• Evaluate all maintenance contracts and leases with the General Manager.
• Ensure timely and accurate completion of all projects.
• Inspect all equipment on a regular basis as determined by equipment standards and Corporate Director of Engineering.
• Maintain par levels of all maintenance supplies.
• Responsible for the monthly ordering of all maintenance supplies.
• Ensure security, cleanliness, preventative maintenance and repair of maintenance tools and equipment.
• Keep maintenance storage areas clean, neat and organized at all times.
• Submit improvement recommendations to the General Manager on as needed basis.
• Submit requisitions and purchase orders for materials needed to the General Manager for approval.
• Follow hotel policy and procedure for any lost/stolen items.
• Adhere to hotel Standard Operating Procedure for any guest/team member accidents or injuries.
• Spearhead with the General Manager the Hotel’s Emergency Evacuation plan.
• Participate in OSHA/Safety Programs within the hotel through awareness in every day job functions.
Financial
• Monitor and control payroll on a daily basis.
• Achieve budgeted labor costs, other operating expenses and department profitability.
Guest Relations
• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
• Is readily available and approachable to all guests.
• Interact with guests on a frequent basis to obtain feedback about their experience.
• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
Team Interaction
• Encourage and build mutual respect and cooperation among team members.
• Nurture an environment that encourages empowerment, motivation, teamwork and a passion for providing excellent service.
• Conduct mandatory monthly Departmental meetings.
• Communicate effectively with all property team members.
• Respond in a timely manner to Department Heads requests and concerns.
• Attend weekly Leadership Meeting conducted by the General Manager.
• Is professional and courteous towards team members at all times.
Company/Brand Policies & Procedures
• Act as brand champion for the Maintenance department assuring that all brand standards are adhered to and that the brand culture is promoted within the department.
• Adhere to safety policies and procedures to ensure a safe working environment for all team members.
• Ensure department is in compliance with legal, safety, operations, labor, and brand product and service standards.
• Ensure that team members are properly trained and are performing to meet company/brand standards.
Human Resources
• Closely monitor and control team member turnover by being hands on within the operation to determine deficiencies, moral issues, employee concerns and to address issues with a sense of urgency.
• Perform team member evaluations in a timely manner.
• Ensure that all HR issues are addressed according to hotel policy.
• Ensure all team members are treated fairly, and with respect.
• Build rapport with team members by fostering an environment of open communication (open door policy).
• Ensure pay and benefits are appropriate for labor market.
• Celebrate the success of team members.
Performs all other duties as requested by the General Manager
Qualifications
• Must have at least 3 years’ maintenance supervisory experience in similar size property.
• High school diploma or equivalent.
• Knowledge of repairing/replacing plumbing systems, HVAC equipment, refrigeration and kitchen equipment.
• Knowledge of swimming pool maintenance and chemicals.
• Experience working with heavy machinery and tools.
• Must have a proven track record of motivating team members to meet and/or exceed goals and to provide the highest quality of service to our guests.
• Possess a strong understanding of budgeting, P&L analysis and efficient productivity.
• Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps as needed.
• Demonstrate the ability to mentor and develop team members.
• Able to professionally handle progressive disciplinary action.
• Able to work effectively and efficiently with other departments.
• Willing to work flexible hours to include weekends, holidays and late nights.
• Maintain a professional appearance at all times.
• Able to multitask and work in a fast paced environment.
*and any other job function deemed appropriate by corporate*
