Chick-fil-A 169 & Barry Road is growing in the Northland!
We are seeking an exceptional leader to join our team. A Director of the Front of House is integral to the success of a restaurant or hospitality establishment. This role requires someone who is passionate about service, is reliable, and is able to lead a team. Flexible availability is critical. Many major holidays are required. Early morning, evening, nights, and Saturdays are required.
The Front of House Director will be responsible for leading through operational excellence and a focus on guest experience.
Responsibilities
Operations
- Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to the Director of Training.
- Ensure all day parts consistently and systematically meet cleanliness standards (front counter, dining room, rest rooms, etc.).
- Ensure iPOS equipment is cleaned, organized, operational, and protected daily.
- Lead a safe drive through by ensuring vests, cones, and emergency buttons are worn.
- Ensure follow-up of CARES and Guest recovery on Spotlight, ensuring each case is completed within 24-48 hours.
- Clarify and communicate hourly/daily strategies and grow mobile dine-in transactions.
- Protect the customer experience by ensuring packaging, food presentation, speed and quality meets or exceeds Chick-fil-A standards.
- Maintain a clean and organized environment.
- Ensure FOH inventory is organized properly.
- Assess current systems and implement ideas for improvement.
Leadership
- Lead and model the Beacon on Barry mission, vision and core values with Guests and Team Members.
- Lead, train, and support the three focus areas of the “winning hearts everyday strategy:” Great Food, Fast & Accurate Service and Genuine Hospitality.
- Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.
- Meet with your supervisor weekly/bi-weekly to discuss team and business results.
- Actively partner with other Directors to communicate opportunities and :
- Hospitality - ensure a positive Guest experience.
- Training - to execute training and roll-out of new products.
- Repairs & Maintenance - ensure all equipment is properly maintained and repaired.
- BOH - ensure clear communication resulting in accurate and timely order delivery.
- Lead special projects assigned by your supervisor.
- Ensure CEM metrics are being met and communicated weekly to the team. Create action plans to rectify any scores below expectations.
- Collaborate with leadership in order to promote and enact policies to ensure the safety, wellbeing, and growth of the team and organization.
- Communicate effectively, share ideas, & take a positive approach to all situations.
Team Development
- Identify and build a leadership bench to accommodate growth.
- Meet with your direct reports bi-weekly/monthly to discuss team and business results.
- Lead a culture of order accuracy by ensuring Team Members are repeating orders while also utilizing hospitality language.
- Track the usage of VSBL by the team and have follow-up conversations with Directors as needed.
- Resolve conflicts and address issues within the team in a proactive and timely manner.
- Promote a growth mindset and continuous learning environment within the team.
- Set team goals, share the score visually and celebrate the wins.
- Identify potential leaders and help them develop and grow both operationally and relationally.
- Hold team members accountable to all policy standards (i.e. timeliness, grooming, cell phones, uniforms etc.).
- Provide both formal and informal feedback to the team on an ongoing basis.
- Ensure disciplinary action is given fairly and consistently.
Financial
- Own food cost results for desserts and sauces, and mitigate food waste.
- Keep paper cost within a set budget.
- Own labor percentage and productivity. Train all leaders on labor scheduling procedures, how to increase productivity, appropriate times to send people home, etc.
- Utilize the facilities page on @CFA to ensure FOH equipment maintenance is completed, and become familiar with the process for damaged equipment.
- Execute LEAN in all areas, encouraging continuous improvement. Engage everyone at every level.
- Ensure drawers and safe are counted accurately in partnership with FOH Assistant Director
- In partnership with the Senior Director of Operations ensure FOH purchases stay within budget.
Benefits include:
- Health insurance beginning within 60 days
- Sundays off
- A complimentary meal every shift
- Employer-sponsored food safety courses
- Vacation time accruing beginning from date of hire
- 401k Program beginning after one year of employment
- Scholarship opportunities
Core Values
To be a LIGHT: Love, Integrity, Growth, Honor (Truett’s legacy), Tenacity
Love
We foster a deep sense of care and respect for our Team Members, Guests and community. We create a positive and supportive environment where everyone feels valued and appreciated.
Integrity
We are accountable for being honest, transparent and ethical in all our actions and decisions. We build trust by doing the right thing even when no one is looking, and especially when it’s challenging.
Growth
We are committed to continuous development, both individually and as an organization. We embrace innovation and strive for excellence in all aspects of our business. We maintain a culture of curiosity and adaptability, where our Team Members are empowered to expand their skills, knowledge and capabilities.
Honor (Truett’s legacy)
We honor Truett’s legacy through the enduring belief that a good name is to be treasured above great riches. We follow the S. Truett Cathy Legacy Principles of being a good steward, building long-term relationships, providing hospitality, taking personal responsibility, choosing personal influence over position power, and having fun.
Tenacity
We demonstrate resilience and perseverance through the relentless pursuit of excellence. Despite challenges or setbacks, we remain focused and actively seek solutions to drive success.
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Employee discount