CULVER’S® JOB
DESCRIPTION
2nd ASSISTANT
MANAGER
Reports to General Manager
and 1st Assistant Manager
JOB SUMMARY
Maintains excellence in
guest service and quality control of operations consistently to ensure the
company mission is attained.
ESSENTIAL FUNCTIONS
1. Runs shifts effectively to ensure quality products, guest service, and
restaurant cleanliness meet system standards.
2. Consistently ensures guests receive quality products in required time frame.
3. Ensures proper product quality control, presentation and hold
times according to the Operations Training Manual, Order Assembly.
4. Accesses financial information and completes weekly sales and
labor during their shift.
5. Routinely monitors and coaches team on safety best practices
related to the Culver’s hazard communication program and workplace safety.
6. Empowers team to handle guest comments “the Culver’s way.”
7. Ensures team is knowledgeable concerning products and guest
service.
8. Demonstrates and maintains a positive attitude among team members.
9. Demonstrates and ensures proper personal hygiene and food safety
practices are maintained in the restaurant.
10. Displays point of purchase (P.O.P.) materials timely according to
the current marketing campaign.
11. Demonstrates proficiency on all restaurant positions.
12. Provides ongoing development of crew chief and shift leader using
the management development workbooks.
13. Maintains an adequate team on each shift to meet labor cost
standards.
14. Ensures proper follow up of visitation and full field reports,
including but not limited to cleanliness, hospitality, and ground appearance.
15. Performs daily morning, afternoon and evening restaurant tours.
16. Prepares and reviews daily reconciliation report against daily
control totals from cash register system ensuring accuracy.
17. Runs financial report, counts afternoon drawers, enters drawer
pickups and completes daily.
18. Ensures team is cross-trained
by the training team effectively.
19. Help identify and develop candidates for the crew chief position.
20. Completes food inventory order accurately, using forecasts and
projections based on current restaurant sales.
21. Observes and maintains daily inventory levels accurately, based on
current restaurant sales.
22. Ensures shelf life, rotation of inventory and tempering sheet is
maintained.
23. Delegates and ensures the accurate completion of the Quality
Control/Safe Food Checklist and First In-First Out product rotation.
24. Completes end-of-the month inventory procedures accurately.
25. Delegates restaurant and equipment cleaning.
26. Directs weekly and monthly odd jobs to team assigning them to
daily deployment sheet.
27. Demonstrates positive and effective role modeling for all team
members through appearance and attitude.
28. Follows restaurant policies and procedures consistently.
29. Demonstrates and ensures team is following system standards for
uniforms and appearance.
30. Attends all manager and team member meetings.
31. Follows and encourages team to follow all restaurant policies and
procedures.
32. Checks e-mail and HUB
twice daily during each shift and responds as necessary.
33. Follows proper cash counting procedures.
QUALIFICATIONS
- Strong decision making skills with the ability to develop and sustain a high performing team.
- Ability to build relationships and foster a positive and friendly environment.
- One to two years leadership experience or equivalent combination of education and experience.
- Serv Safe Certified or able to obtain certification within the first 30 days of employment.
- Reliable trasnportation and attendace
PHYSICAL ABILITIES
- Stands for long periods of time without sitting; Walks fast paced during shifts; Bends, reaches and stoops
- Lift / carry 10 lbs or less constantly
- Lift / carry 11-20 lbs constantly
- Lift / carry 21-50 lbs; frequently
- Lift / carry 51-100 lbs occasionally
Work schedule
- Weekend availability
- Day shift
- Night shift
- Holidays
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching