Closing Supervisor Job Description
Key Responsibilities
• Leading their team to deliver a remarkable guest experience during their shifts
• Completing purposeful set ups to put the right people in their spots
• Monitoring labor and making necessary adjustments
• Support other leaders
• Execution of huddles to ensure all team members are on the same page
• Knowing the correct way to handle guest problems
• Proactively checking behind team members
• Monitoring the grounds and inside of the building before, during, and after shift
• Daily upkeep of quality assessments
• Completing daily and weekly cleaning list
• Leaving the restaurant better than what you found it
• Coaching the behaviors of all Team Members on their shifts.
Those behaviors are:
o Hustle that creates a surprisingly fast Speed of Service
o Execution of systems that ensure a refreshingly clean environment
o Proactive thinking to anticipate the needs of the guests
o Cash management best practices
Key Goals
We will know Supervisors are successful upon attaining the following:
o Positive employee environment
o Outstanding guest experience
o Refreshingly clean work environment
o Great team work
o Attaining daily goals
Key Activities and Behavioral Traits
A Supervisor should:
o Work a minimum of 30 hours per week
o Focus on coaching towards all related goals during their shifts
o Practice thinking, always looking for ways they can improve
o Effectively coach and give direction to Team Members
o Enthusiastically and passionately lead their team during their shifts
o Be positive
o Be well informed about policies and procedures
o Use an authoritative tone of voice
o Be reliable for the team
o Be an example for the team
o Be professional and mature
Benefits:
Health insurance, 401K