The Project Manager manages and leads emergency and disaster restoration/recovery services in residential and commercial customer sites. Assists the Management Team/Area Manager in the day-to-day operations, on-site job activities, and supervision of production technicians. Expectation to support revenue growth, control costs, and increase profitability of business operations. Exemplifies excellent customer service on all projects.

Essential Duties

Restoration/Remediation and Cleaning 

• Detects the source of any problem and extent of damage to property including moisture content, smoke damage, and/or presence of mold.
• Assesses damage to walls, ceiling, cabinets, other structural damage, carpeting, other flooring, personal belongings, furniture, window coverings, and other property. Determines whether property is salvageable or not.
• Formulates plan for restoration, estimates billable charges, and consults with customer/ insurance representative to secure approval to proceed.   
• Duties may include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light demolition and construction, deodorizing space and contents, treatment of surfaces, carpet cleaning and general cleaning.
• Completes inspection of the sites for progress of work and maintains appropriate documentation.
• Ensures equipment, supplies, and tools are properly handled, maintained, and stored. 
• Reports any equipment malfunction.
• Drives a company vehicle in a safe manner. 
• Adheres to all safety rules and precautions to ensure employee and customer safety.

Management 

• Provides oversight and direction to production workers.
• Manages projects, production crews, and schedules throughout the project.
• Manages large loss jobs which involves out-of-town travel and overnight stays for extended period of time.
• Provides estimates and invoices for restoration/remediation services to customers. 
• Assists in the collection process, updating appropriate people on job status and changes.
• Builds a professional relationships with adjusters, agents, and customers.
• Effectively communicates with production crews, office staff, management, and owners.
• Treats all employees with respect.
• Punctual to work and project assignments.
• Takes overnight and weekend “on call” shift one week per month and responds to emergencies in timely manner.
• Represents ServiceMaster by Rice on the job and within the community in a professional manner and appearance.
• Complies with all ServiceMaster by Rice policies and procedures and enforces policies and procedures within assigned territory.

Excellent Customer Service 

• Meets and exceeds customer expectations and completes projects on time.
• Answers customer questions and addresses concerns.
• Maintains communication and provides project status to customer and the insurance representative throughout the project.
• Escalates unresolved customer issues/problems or property damage to Management Team/ Area Manager for resolution.

Training

• Renews certifications in a timely manner; avoiding lapse in certification.
• Understands the use of cleaning products and equipment required to complete a project.
• Completes technical and safety training as requested to learn new knowledge and skills.
• Implements new technical and safety training in work projects successfully.

Knowledge, Skills, and Abilities

• High School degree or equivalent
• Experience in water and fire restoration, mold remediation, and carpet and general cleaning techniques and procedures preferred. Certifications in these areas is a plus.
• People and project management experience.
• Excellent communication and organizational skills.
• Superior customer service skills.
• Ability to sketch physical space, take measurements, and calculate billable charges.
• Dependable and flexible to meet scheduling needs and to be responsive to emergency/disaster services outside of normal business hours or in other locations. 
• Commitment to personal and professional development.
• Valid driver’s license.

Physical Demands

This position is physically demanding. You must be able to perform the following with or without reasonable accommodation. If an accommodation is required at any time, please discuss with your management team and the Clive human resources coordinator.

• Ability to lift, carry, push, and pull 50 pounds
• Ability to stand at heights of 12 feet on ladders or scaffolding
• Ability to climb stairs
• Be able to stand on your feet on concrete surfaces throughout the day

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, knowledge, skills, abilities, and physical demands. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If a reasonable accommodation would assist you in your work duties, please discuss with the management team and the Clive human resources coordinator.