The Area Manager manages and leads emergency and disaster restoration/recovery services in residential and commercial customer sites. Manages the day-to-day operations and supervision of production workers and office staff. Expectation to grow revenue, control costs, and increase profitability of business operations. Exemplifies excellent customer service on all projects.

Essential Duties

Management

• Manages the business operations with goal to grow revenue, control costs, and improve profitability.
• Provides oversight and direction to production workers and staff.
• Manages projects, production crews, and schedules throughout the project.
• Provides estimates and invoices for loss and restoration/remediation services to customers and collection of past dues. 
• Builds a professional relationships with adjusters, agents, and customers.
• Interviews, hires, evaluates performance, and administers disciplinary actions for production workers and office staff. 
• Effectively communicates with production crews, office staff, management, and owners.
• Treats all employees with respect.
• Punctual to work and in completion of project assignments.
• Takes overnight and weekend “on call” shift one week per month and responds to emergencies in timely manner.
• Represents ServiceMaster by Rice on the job and within the community in a professional manner and appearance.
• Complies with all ServiceMaster by Rice policies and procedures and enforces policies and procedures within assigned territory.

Restoration/Remediation and Cleaning 

• Detects the source of any problem and extent of damage to property including moisture content, smoke damage, and/or presence of mold.
• Assesses damage to walls, ceiling, cabinets, other structural damage, carpeting, other flooring, personal belongings, furniture, window coverings, and other property. Determines whether property is salvageable or not.
• Formulates plan for restoration, estimates billable charges, and consults with customer to secure approval to proceed.   
• Duties may include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light demolition and construction, deodorizing space and contents, treatment of surfaces, carpet cleaning and general cleaning.
• Properly sets up and removes air movers and/or dehumidifiers and monitors water losses.
• Completes inspections of the site for progress and completion and maintains appropriate documentation.
• Ensures equipment, supplies, and tools are properly handled, maintained, and stored. Returns all equipment and tools at completion of job.
• Reports any equipment malfunction.
• Drives a company vehicle in a safe manner. 
• Adheres to all safety rules and precautions to ensure employee and customer safety.

Excellent Customer Service 

• Meets and exceeds customer and insurance agent expectations and completes projects on time.
• Answers customer and insurance representative questions and addresses concerns.
• Maintains communication and provides project status to customer and insurance representative throughout the project.
• Escalates unresolved customer and insurance representative issues/problems or property damage to Management for resolution.

Training

• Renews certifications in a timely manner; avoiding lapse in certification.
• Understands of the use of cleaning products and equipment required to complete a project.
• Completes training as requested to learn new knowledge and skills.
• Implements new training in work projects successfully.

Knowledge, Skills, and Abilities

• High School diploma or GED required. Associates degree desired. 
• People and project management experience.
• Knowledge in water and fire restoration, mold remediation, and carpet and general cleaning techniques and procedures preferred. Certifications in these areas is a plus.
• Excellent communication and organizational skills.
• Superior customer service skills.
• Ability to sketch physical space, take measurements, and calculate billable charges
• Dependable and flexible to meet scheduling needs and to be responsive to emergency/disaster services outside of normal business hours or in other locations. 
• Commitment to personal and professional development.
• Valid driver’s license.

Physical Demands

This position is physically demanding. You must be able to perform the following with or without reasonable accommodation. If an accommodation is required at any time, please discuss with your management team and the Clive human resources coordinator.

• Ability to lift, carry, push, and pull 50 pounds
• Ability to stand at heights of 12 feet on ladders or scaffolding
• Ability to climb stairs
• Be able to stand on your feet on concrete surfaces throughout the day

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, knowledge, skills, abilities, and physical demands. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If a reasonable accommodation would assist you in your work duties, please discuss with the management team and the Clive human resources coordinator.