At Chick-fil-A, we believe in creating remarkable guest experiences through hospitality, professionalism, and integrity. Our restaurants thrive because of our people—passionate team members who take ownership of their roles and consistently deliver excellence. We are looking for a dynamic Training Director to elevate our team’s performance and culture.
Position Summary:
The Training Director will be responsible for leading the development, implementation, and continuous improvement of training programs for our restaurant teams. This role focuses on building highly skilled, engaged leaders and team members who embody Chick-fil-A’s mission and values. The ideal candidate combines a strategic mindset with hands-on experience in leadership development and operational excellence.
Key Responsibilities:
- Develop, implement, and maintain training programs for restaurant team members, shift leaders, and operators.
- Assess training needs and create curriculum that drives both skill development and cultural alignment.
- Coach and mentor restaurant leaders to improve performance, accountability, and guest experience.
- Collaborate with operations and marketing leadership to ensure alignment between training initiatives and business goals.
- Track and analyze training effectiveness, making data-driven recommendations for improvement.
- Lead onboarding programs for new team members and leaders.
- Promote Chick-fil-A’s values and culture in every training initiative.
Qualifications:
- Proven experience in leadership development, training, or organizational development, ideally in a restaurant or hospitality environment.
- Exceptional communication, coaching, and interpersonal skills.
- Strong understanding of adult learning principles and effective training methods.
- Ability to think strategically while executing operationally.
- Passion for service excellence, teamwork, and cultivating talent.
What We Offer:
- Competitive pay
- Opportunities for career growth within a values-driven organization.
- Chance to make a meaningful impact on team culture, performance, and guest satisfaction.