Hospitality Team Leader
Bastrop FSR • Role Clarity
Restaurant Mission:
To get BIGGER by getting BETTER; To get BETTER by WINNING HEARTS EVERYDAY.
Restaurant CARE Values:
Clarity • Accountability • Respect • Empowerment
- Role Statement
The Team Leader at Chick-fil-A Bastrop embodies our vision and mission by caring for our guest, caring for our Team Members, caring for our business, and caring for themselves.
II. Executive Summary
The Team Leader at Chick-fil-A Bastrop is our most influential leadership position in the restaurant. As the day-to-day point of contact during a shift, you will be responsible for ensuring that our team members are positioned to achieve our goals and fulfil our vision. We believe that “People don’t leave bad businesses, they leave bad Team Leaders”, so we strive to be the best leaders of people that we can be. You will directly serve Hospitality Operations and Hospitality Team Members.
II. Role & Responsibilities
- Care for Guest
- Carry out Winning Hearts Everyday Strategy
- Genuine Hospitality
- Fast & Accurate Service
- Clean & Safe Environment
- Great Food
- Respond to all guest complaints with HEARD model
- Care for Team
- Coach Team Members on a daily basis
- Run efficient shifts (Run breaks, create setups, etc.)
- Carry out Team Member C.A.R.E. System (Celebrate, Appreciate, Recognize, Engage)
- Hold Team Members Accountable for policy violations
- Care for Business
- Execute all VSBL systems
- Champion restaurant mission, vision and goals
- Oversee and execute Cash Management System
- Care for Self
- Demonstrate a “growth mindset” and develop your leadership abilities
- Care for yourself mentally, physically and spiritually (if desired)
III. Key Measurables
- Labor % > 21%
- Cash over/short > $80/month
- OSAT > 79% (CEM Scorecard)
- Quarterly QIV Score = 96+
IV. Schedule Details
You will work an average of 40 hours a week operationally in your dedicated shift (5:30AM – 2:30PM or 2:00PM-11:00PM).
V. Direct Reports
You will work with the other Team Leaders to directly oversee Team Members. You will directly report to the Executive Team Leader of Hospitality Care.