Vision
To create the most remarkable dining experience in Lawton and the surrounding communities we serve.
Role Summary
Manage Team Members and Shifts ensuring Customer Satisfaction, Quality Products, and Financial Stewardship while protecting the Chick-fil-A Brand.
Responsibilities
- Manage shifts to meet or exceed the CFA standards/metrics (open/close not included in Level 1)
- Develop Team Members and Support Leads
- Manage shift checklists at the Team Member level FOH/HOH
- Ensure Team Members are using the CFA Apps to communicate and complete tasks
- Evaluate Team Members and Shift Leaders
- Review Team Members/Trainers/Leads on CFA Processes/Policies
- Execution of Winning Hearts Every Day
- Manage the WHED Strategy during shift
- Ensure CFA Training Program is complete
- Weekly Schedule
- Manage shift schedule for Team Members/Trainers/Leads
- Communicate shift schedule with Scheduler
- Maintain Benchmark Productivity Rate
- HOH Operations
- Manage Kitchen Lead/Assist with HOH Team Member management
Requirements
- FOH: Shift management opening/closing; change management; Daily Safe; ERQA
- FOH/HOH: All tasks are completed by team members (OneClick lists)
- FOH/HOH: Store clean, bins stocked, Drive-Thru Ipads/Cashbags, etc set up and ready to go and organized for shift transition
- FOH: Master at least 3 areas of the business (4 stars Oneclick)
- HOH:All trash and boxes have been taken out and dumpster area is clean
- HOH: AHA is being used and monitored
Success Measurements
- Food Safety Score of elite
- Food waste is < .50% (Focussing on positive food cost gap)
- Labor: zero gap
- OSAT: > 78%
- Deloitte Score >98%
Work schedule
- Monday to Friday
- Weekend availability
- Day shift
- Night shift
- Holidays