COMPANY: Chick-fil-A Bolingbrook
POSITION: Manager
STATUS: Full Time (35-45 hours/week)
AVAILABLE SHIFTS: Afternoon / Closing
COMPENSATION: Up to $21.00/hour
LOCATION: 245 N. Weber Rd., Bolingbrook, IL, 60490
JOB CATEGORY: Management
Benefits:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plans
- $2,500 Scholarship Opportunities
- Free Meals & Catering Discounts
- Cash Bonuses & Incentive Programs
- Flexible Scheduling
- Paid Training
- Tuition Assistance
- Sundays Off!
JOB SUMMARY: Chick-fil-A Bolingbrook is seeking talented, energetic, and enthusiastic individuals with a passion for service and leadership. As a Manager, you'll do more than lead a team — you'll gain valuable personal and professional experience through our paid 6-week in-restaurant training program. At Chick-fil-A, leadership is an opportunity, not just a job.
JOB REQUIREMENTS:
- Work 5–6 days per week, including Saturdays (Sundays always off)
- Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
- Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
- Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
- Perform in various positions such as production manager, service manager, point of sale manager, and manager on duty
- Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
- Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
- Implement decisions and strategic business objectives from the director team and the Owner/Operator.
- Ensure team members are consistently coached and motivated to follow all Chick-fil-A policies and procedures.
- Assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
- Conduct daily team huddles and shift setups to provide a goal, vision, and expectations for the day.
- Consistently coach and mentor team members on restaurant procedures and Chick-fil-A best practices.
- Empower, encourage, and provide honest feedback to team members on a daily basis.
- Ensure all team members on shift are aware of the plan, goal, and vision for the day.
- Oversee team member contests and recognition during shifts.
- Ensure portions are correct and meet weight and presentation expectations.
- Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
- Ensure store is neat, clean, and organized at all times
- Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
- Appropriately handle customer requests and facilitate customer recovery
- Enforce disciplinary system and violations of the Team Member Policy Handbook.
- Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.
ESSENTIAL QUALIFICATIONS:
EDUCATION: High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.
EXPERIENCE: One year or more of prior experience in hospitality, retail, hotel, restaurant, or quick-service industry
ESSENTIAL FUNCTIONS:
Cash Handling: Frequently
Standing/Walking: Constantly
Sitting: Occasionally
Outdoor Work: Occasionally
Lifting:
- 10 lbs or less: Constantly
- 11–20 lbs: Constantly
- 21–50 lbs: Frequently
- 51–100 lbs: Occasionally
KEY ATTRIBUTES & QUALITIES:
- Teachable and growth-minded
- Commitment to providing REMARKABLE hospitality
- Team-first mentality
- “Guest first” service approach
- Works efficiently under pressure
- Effective communicator and multitasker
- Self-motivated and proactive
- Treats all individuals with dignity, honor, and respect
Leadership Characteristics:
- Character: Lives out Chick-fil-A values
- Chemistry: Servant leader with a team-focused attitude
- Competency: Problem solver committed to excellence
Work schedule
- Weekend availability
- Monday to Friday
- 8 hour shift
- Night shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k) matching