JOB DESCRIPTION- EXECUTIVE OPERATIONS ASSOCIATE

 (RESTAURANT OPERATIONS)

JOB SUMMARY:

This role serves as a key partner to the Regional Head in driving operational performance across Haidilao’s U.S. restaurant network.

The position focuses on data-driven performance analysis, cross-functional coordination, and operational improvement initiatives, ensuring consistent execution and sustainable profitability across locations.

This role is ideal for individuals who enjoy solving complex business problems and are motivated to make a tangible impact in a fast-growing organization.

DUTIES/RESPONSIBILITIES:

·      Act as a strategic liaison between the Regional Head, functional departments, and restaurant General Managers to ensure alignment and execution of key initiatives.

·      Analyze restaurant performance data (sales, labor, costs, customer feedback) and generate actionable insights to drive business decisions.

·      Identify underperforming locations and support turnaround plans with clear metrics and timelines.

·      Develop and maintain performance dashboards and evaluation frameworks.

·      Partner with restaurant leadership to diagnose operational issues and implement improvement strategies.

·      Support new store openings by tracking KPIs and stabilizing early-stage performance.

·      Lead or assist in operational training programs aimed at improving efficiency and profitability.

·      Monitor customer satisfaction metrics and online reviews, and drive response and improvement strategies.

·      Evaluate General Manager performance using data and operational indicators.

·      Drive cross-functional collaboration to ensure effective communication and execution of key initiatives.

·      Prepare business reviews, performance summaries, and operational reports to support leadership decision-making.

·      Consolidate findings from store audits, performance evaluations, and operational inspections, and translate them into actionable insights.

·      Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

·      Strong analytical and problem-solving skills with the ability to translate data into business actions.

·      Advanced proficiency in Excel; experience with SQL or BI tools preferred

·      Strong communication skills with the ability to influence stakeholders across levels.

·      Ability to manage multiple priorities in a fast-paced environment.

·      Willingness to travel as needed.

EDUCATION / QUALIFICATIONS:

·      Bachelor’s degree required; background in Business, Operations, or related fields preferred.

·      2–5+ years of experience in operations, consulting, business analysis, or similar roles.

·      Experience in multi-unit operations (restaurant/retail/hospitality) is a strong plus.

·    Bilingual in English and Mandarin Chinese required.

Work schedule

• Monday to Friday
• Weekend availability
• On call

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Employee discount
• Mileage reimbursement