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General Manager

Full-time

The Restaurant General Manager delivers exceptional results through others. They provide an engaging environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken Salad Chick Managers invest their time in developing future leaders, creating memorable experiences, reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results.


Essential Responsibilities

  • Serve as a Brand Ambassador for Chicken Salad Chick.
  • Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs.
  • Understand and comply with all federal, state, county and municipal regulations pertaining to health, safety and labor requirements for the restaurant, employees and guests.
  • Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
  • Ensure that all products are consistently prepared and served according to CSC standards.
  • Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Develop, plan and implement restaurant marketing, advertising and promotional activities and campaigns, in accordance with the Brand Standards.
  • Create, communicate, implement and follow up on operations and financial action plans.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Make employment and termination decisions consistent with Restaurant Management guidelines.
  • Oversee and ensure that employee performance appraisals are completed on a timely basis.
  • Create and maintain schedules for team.
  • Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.
  • Operationally fill in as needed to ensure guest service standards and efficient operations.
  • Coach and motivate the Assistant Manager(s) and the team.
  • Continually strive to develop staff in all areas of managerial and professional development.
  • Prepare all required paperwork, forms and reports in an organized and timely manner.
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
  • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
  • Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.
  • Take actions to solve and celebrate guest feedback.
  • Control food and equipment inventories, conduct daily and weekly inventory counts and keep inventory records.
  • Identify problems, conduct high-level troubleshooting and seek repair/maintenance support for restaurant equipment to ensure equipment is operational.
  • Monitor and maintain compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.

Required Knowledge, Skills and Abilities

  • Excellent written and oral communication skills
  • Excellent organization skills
  • Ability to multitask
  • Working knowledge of back office tools
  • Ability to quickly learn and master new computer software

Education and Experience

  • Three to five years related experience and/or training; or equivalent combination of education and experience

Physical Demands

  • Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
  • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
  • Must be able to work and perform all duties at any station in the kitchen or service area


Chicken Salad Chick - Clarksville

2276 Trenton Rd, Suite A, Clarksville, TN, 37040
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