Front of House- Team Leader
Position Overview
The Front of House Team Leader is responsible for leading successful shifts by setting clear expectations, solving problems in real time, and modeling Chick-fil-A values through action. As the primary Person in Charge (PIC) during assigned shifts, this role holds team members accountable to standards, coaches performance with clarity and respect, and ensures front-of-house operations run with excellence, urgency, and consistency.
This leader plays a key role in developing people, protecting the guest experience, and representing Chick-fil-A Moscow with professionalism and care.
Position Type
- Full-time and Part-time
Benefits
- A positive, team-oriented work environment
- Flexible scheduling (closed on Sundays)
- Direct mentorship from an experienced Operator
- Intentional growth and leadership development
- Scholarship opportunities
- Competitive pay
Key Responsibilities
Front of House Leadership
- Lead and support Front-of-House Team Members throughout each shift
- Set the tone for hospitality, professionalism, and teamwork
- Reinforce policies, procedures, and Chick-fil-A standards consistently and fairly
- Coach Team Members in real time to improve performance and confidence
- Coordinate and manage team member breaks in compliance with labor laws
- Foster a welcoming, family-friendly environment for guests and team members
- Partner with Kitchen Leaders to ensure alignment between front and back of house
Operations & Shift Execution
- Participate operationally in a high-volume, fast-paced restaurant environment
- Ensure all front-of-house positions are staffed appropriately and adjusted as needed
- Monitor shift flow to maintain speed, accuracy, and organization
- Respond promptly and professionally to guest needs and concerns
- Open and/or close the restaurant and serve as a key holder when scheduled
- Count drawers, complete cash reconciliation, and finalize end-of-day procedures
- Maintain cleanliness, food safety, and brand standards across all guest-facing areas
Cash & Financial Stewardship
- Ensure proper cash handling procedures are followed at all times
- Monitor register accuracy and address discrepancies professionally
- Demonstrate attention to detail through verification and recounting
- Ensure safe organization and counterfeit detection procedures are followed
Professional Conduct
- Maintain a clean, polished, and professional appearance
- Lead with calm, emotional maturity—especially under pressure
- Communicate clearly and respectfully with guests, team members, and leaders
- Uphold the vision and direction of the Owner/Operator and Director team
- Maintain confidentiality and avoid gossip
Qualifications & Requirements
- Strong people skills with a desire to serve and develop others
- Ability to lead in a fast-paced, team-oriented environment
- Commitment to delivering excellent guest service
- Ability to manage team member performance and behavior appropriately
- Reliable transportation
- ServSafe Certification (or ability to obtain)
- Completion of Safety & Security training pathways
- Working knowledge of restaurant policies and procedures (or willingness to learn)
- Prior leadership experience is preferred but not required
Leadership & Expectations
- A positive, solution-focused mindset
- Strong communication skills
- Reliability and follow-through
- Humility and a servant’s heart
- Integrity and professionalism
- Initiative without being asked
- Openness to feedback and continuous growth
Why This Role Matters
As a Front of House Team Leader, you help establish the culture, standards, and reputation of Chick-fil-A Moscow from the very beginning. Your leadership directly impacts our guests, our team, and our community—and sets the foundation for long-term success.
Most Chick-fil-A® restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own policies and practices.