Job Summary
The Director of Operations is responsible for the financial direction and coordination of an organization.
The Director of Operations oversees all of the day-to-day activities of the company, ensuring that the
organization is managed and performing efficiently and effectively.
Responsibilities
Focus
● Promote, work, and act in a manner consistent with the Mission of RSF:
RSF’s mission is to enrich the lives of our guests, our employees and owners. We do this through superior
quality food and beverages, legendary hospitality, sales growth, cost controls and treating our employees like
family. We believe that our employees are our most important resource, and our success depends upon
creating and retaining a staff capable of delivering an exceptional dining experience to every guest, every
time.
● Promote, work, and act in a manner consistent with the Core Values of RSF:
o HOSPITALITY FROM SCRATCH A hospitable environment should always feel natural, never
forced. Kindness and compassion are the building blocks of our workforce.
o GUEST AMAZEMENT From the moment a guest walks through our doors to the moment they
leave they should be wowed.
o ORDINARY FOOD DONE EXTRAORDINARILY WELL We pride ourselves on the ability to
take simple, quality ingredients and create a fantastic dining experience
o INSPIRED EMPLOYEES Our employees are excited to be a part of our team because we work
hard on creating a hospitable environment. Happy employees make happy guests.
o COMMUNITY GENEROSITY Our community allows us to thrive. By giving back, our strength
in our community grows.
Supervisory Responsibilities
● Participates in the hiring and training of department leaders.
● Organizes and oversees the work and schedules of department leaders.
● Conducts performance evaluations that are timely and constructive.
● Handles discipline and termination of employees as needed and in accordance with company policies.
● Determines and executes budgetary and financial planning for the organization. Duties/Responsibilities
● Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
● Reviews, analyzes, and evaluates business procedures.
● Implements policies and procedures that will improve day-to-day operations.
● Ensures work environments are adequate and safe.
● Oversees production, purchasing, culinary, and hospitality; ensuring each is reaching goals set by departmental and company leadership.
● Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
● Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire leadership staff to explain changes, answer questions, and maintain morale.
● Strives to improve hospitality and guest satisfaction through policy and procedural changes.
● Leads coordination and integration of efforts among accounting, leadership, technology, HR, culinary, and hospitality to produce smoother workflow and more cost-effective business processes.
● Projects a positive image of the organization to employees, customers, industry, and community.
● Oversees company process improvements.
Requirements
Basic Knowledge
● Excel & Word
● Basic computer knowledge
● Food inventory and ordering system
● Basic Avero knowledge
● Company Google Calendar
● Current time keeping and schedule process
Required Skills/Abilities
● Thorough understanding of practices, theories, and policies involved in business and finance.
● Excellent verbal and written communication and interpersonal skills.
● Excellent organizational leadership, managerial and diplomacy skills.
● Proficient in Microsoft Office Suite or related software.
● Excellent organizational skills and attention to detail.
● Excellent analytical, decision-making, and problem-solving skills.
Physical Requirements
● Work a 50-hour week.
● Must be able to lift 25 pounds at times.
Work schedule
- Weekend availability
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Employee discount