Position Summary
The Business Development & Account Executive is responsible for driving growth through strategic outreach, relationship management, and market development within the healthcare space. This role blends business development, account management, and marketing execution, with a strong emphasis on independent initiative, relationship-building, and measurable results.
The ideal candidate is a self-starter who takes ownership of their contact pipeline, and is comfortable engaging with hospitals, skilled nursing facilities (SNFs), case management teams, discharge planners, and other healthcare stakeholders. This position plays a key role in expanding market presence, strengthening partnerships, and supporting organizational growth initiatives.
Essential Duties and Responsibilities
Business Development & Growth
- Develop and execute a business development strategy aligned with company growth goals.
- Identify, pursue, and secure new business opportunities within hospitals, SNFs, clinics, and care management organizations.
- Build and manage a pipeline of prospective and active accounts.
- Conduct in-person and virtual outreach to decision-makers, including case managers, social workers, discharge planners, and administrators.
- Track and analyze territory performance, referral trends, and market activity.
Account Management & Relationship Building
- Establish and maintain strong, long-term relationships with key accounts.
- Serve as the primary point of contact for assigned accounts.
- Support account onboarding, implementation, and ongoing relationship management.
- Act as a customer advocate, ensuring issues are resolved efficiently and professionally.
- Identify upsell and expansion opportunities within existing accounts.
Marketing & Market Presence
- Support development and execution of marketing initiatives and outreach campaigns.
- Coordinate presentations, materials, and collateral for client meetings and events.
- Track outreach activity and engagement metrics.
- Represent the organization at networking events, facility visits, and community functions.
Data, Reporting & Strategy
- Track and report on account activity, referral volume, and performance metrics.
- Analyze trends and provide insights to leadership to guide strategic decisions.
- Maintain accurate documentation of outreach, meetings, and follow-ups.
- Collaborate with leadership and operations to align growth efforts with operational capacity.
Cross-Functional Collaboration
- Work closely with operations, dispatch, compliance, and leadership during new account rollouts.
- Support contract implementations and service expansions.
- Provide market feedback to leadership to support service improvements.
Minimum Qualifications
- Recent business Development experience, Healthcare Administration, Marketing, or related field (required).
- Experience in account management, or healthcare sales.
- Strong understanding of healthcare environments such as hospitals, SNFs, or care coordination.
- Demonstrated ability to work independently and manage competing priorities.
- Strong interpersonal, communication, and presentation skills.
- Proven ability to build and maintain professional relationships.
- Strong organizational, analytical, and problem-solving skills.
- Experience with CRM tools, Microsoft Office, and reporting dashboards.
Preferred Qualifications
- Experience in healthcare transportation, EMS, or post-acute care environments.
- Background in healthcare operations or care coordination.
- Experience working with referral-based or contract-driven business models.
Physical & Work Environment Requirements
- Primarily office-based with frequent field visits to healthcare facilities.
- Approximately 30% office/administrative work; 70% field-based activity.
- Must be able to walk facilities, climb stairs, and navigate healthcare environments.
- Ability to travel locally as needed.
- Regular use of laptop, mobile phone, and office equipment.
Key Competencies for Success
- Self-motivated and results-driven
- Strong business acumen
- Relationship-oriented mindset
- Excellent communication and follow-through
- Comfortable working independently
- Adaptable in a fast-changing environment
- High level of professionalism and accountability
Work schedule
- Monday to Friday
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)