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Splash Summit Waterpark (formerly Seven Peaks) Careers and Jobs

Full time
Rate of pay$8.50-9.50 per hour

Main Responsibilities of a Guest Interactions Representative

  • Basic cashiering and up-selling park products (season passes, day admission, tubes, lockers, cabanas, Gift Shop merchandise, etc.)
  • Handle guest concerns and questions politely and according to park policies.
  • Sell park products in scheduled position – Ticket Booths, Front Office or Gift Shop 

Front Office Employee Job Description

We are looking for some experience with customer service and a representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Guest Interactions representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and helping customers have a positive experience.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. 


Responsibilities of a Guest Interactions Representative


● Cashiering – ring items up accurately in point of sale system.

● Answer phones and direct calls appropriately.

● Keep all work areas clean and orderly.

● Attend all training meetings.

● Attend New Employee Orientation and Park Orientation.

● Attend all in-service training meetings.

● Maintain professional appearance and conduct.

● Enforce rules and park policies and procedures.

Guest Interactions Representative Job Requirements

● High school diploma preferred

● Sales experience preferred

● Cashiering and Customer Service experience
● Multitasking
● Problem-solving
● Communication skills

Pay

This is an hourly position at $8.50 an hour with a potential $1/hour bonus at the end of the season

Requirements

  • Must be 17 years of age or older.
  • Must be willing to work Saturdays and holidays during the summer season.  Must also be able to handle fast-paced, sometimes stressful environment and work in the heat and sun when necessary.