Main Responsibilities of a Guest Interactions Representative
- Basic cashiering and up-selling park products (season passes, day admission, tubes, lockers, cabanas, Gift Shop merchandise, etc.)
- Handle guest concerns and questions politely and according to park policies.
- Sell park products in scheduled position – Ticket Booths, Front Office or Gift Shop
Front Office Employee Job Description
We are looking for some experience with customer service and a representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.
Guest Interactions representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.
A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and helping customers have a positive experience.
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management.
Responsibilities of a Guest Interactions Representative
● Cashiering – ring items up accurately in point of sale system.
● Answer phones and direct calls appropriately.
● Keep all work areas clean and orderly.
● Attend all training meetings.
● Attend New Employee Orientation and Park Orientation.
● Attend all in-service training meetings.
● Maintain professional appearance and conduct.
● Enforce rules and park policies and procedures.
Guest Interactions Representative Job Requirements
● High school diploma preferred
● Sales experience preferred
● Cashiering and Customer Service experience
● Communication skills
This is an hourly position at $8.50 an hour with a potential $1/hour bonus at the end of the season
- Must be 17 years of age or older.
- Must be willing to work Saturdays and holidays during the summer season. Must also be able to handle fast-paced, sometimes stressful environment and work in the heat and sun when necessary.