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Hostess/Host

Rate of pay$14 - $20 per hour

As the first impression at our establishment, our hosts and hostesses play a critical role in the operation of the Statler French American Bistro and Market. This position expertly manages the flow of the restaurant, welcomes arriving guests, and seats them. As such, we are looking for hardworking people with a friendly demeanor and an ability to work in a fast paced environment.


Responsibilities

  • Maintains positive guest relations, including greeting guests with eye contact and a smile and wishing guests a fond farewell as guests depart, and offers excellent service to ensure a memorable guest experience
  • Utilizes guests’ name throughout interaction, if known.
  • Resolves guest complaints, ensuring guest satisfaction
  • Seats guests, following proper rotation and accommodating all guest requests when possible
  • Oversees daily restaurant reservations and pre-assigning seating
  • Maintains a comprehensive knowledge of the restaurant’s sequence of service to assess table turns and accurately quote wait times and book reservations
  • Oversees daily restaurant reservations using the reservation book and/or Table Management system(s), and manages the wait list to ensure seat times are timely and accurate (Open Table)
  • Communicates with restaurant management regarding special orders, cake orders, and special requests
  • Sets up Host Person station with necessary supplies, maintains cleanliness at all times, and answers restaurant telephone courteously and efficiently. Shuts down podium, and forwards phones to voice-loop at end of shift
  • Maintains complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the restaurant
  • Maintains a comprehensive knowledge of menu and guest offerings, and accurately answers guest questions regarding all aspects of the restaurant
  • Recognizes repeat and VIP customers, and anticipates their needs to provide an excellent guest experience
  • Presents menus, and extends congenialities (non-alcohol and alcohol beverages), according to guidelines
  • Must have excellent attendance and punctuality
  • Uphold the integrity of the Joe Vicari Restaurant Group by demonstrating ethical behaviors

The Statler - Detroit, MI

313 Park Ave, Detroit, MI 48226
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