Reporting to the Store Manager or Area Supervisor, the Floating Manager is responsible for supervising shifts and/or work areas in the operation of an individual restaurant within his/her assigned area. Under the general supervision of the Store Manager or Area Supervisor, the Floating Manager assumes the operational duties of a Shift Lead or Assistant Manager. He/she will provide leadership, daily support, and direction to the staff within the assigned locations.
Essential Responsibilities
All job duties are to be performed in accordance with Company Policies & Procedures and all other legal regulations and requirements. Essential responsibilities include the following. Other duties maybe assigned as needed.
Ensure company bookwork is completed correctly and in a timely manner. Prepare bank deposits, reconcile tills and daily cash, troubleshoot and research errors.
Manage inventory levels, stock counts, and inventory controls. Oversee ordering and deliveries as needed.
Enforce company standard for quality, customer service, and health and safety.
Respond to customer complaints and comments.
Identify urgent issues and solve them. Communicate with Store Manager or Area Manager any outstanding issues.
Ensure the store keeps a high level of cleanliness, delegate tasks as needed.
Keep a focus on food safety and quality and speed of service.
Communicate and implement new policies and promotions to the team when necessary.
Order product, manage invoices, troubleshoot and research errors, as needed.
Verify/Finalize timecards for employees.
Occasional local travel between assigned stores.
Support all roles and responsibilities within designated store and lead by example.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Time Management - Ability to set priorities. Plans schedules carefully and allocates time to the most important priorities. Arranges time and can work on several activities simultaneously. Keeps track of how long it takes to do something and makes sure that time is used efficiently.
Qualifications/Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma required. AA degree or above preferred. Minimum one-year related experience and/or training; or equivalent combination of education and experience. ServeSafe Food Handler Certificate is required to be obtain within the first 30 days of employment.
Language Skills: Must possess excellent verbal, written and oral communication skills.
Mathematical Skills: Ability to comprehend and apply principles of intermediate mathematics.
Computer Skills: To perform this job successfully, an individual should have knowledge of, Internet software, Spreadsheet software and Word Processing software.
Conditions of Employment
Must be able to successfully pass a background check.
Must be able to pass a pre employment, post-offer drug test.
Must have valid driver’s license and good driving record.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standing and Sitting: Specific demands for standing and sitting on this job:
Frequently required to stand.
Occasionally required to sit.
Walking and Reaching: Specific demands for walking and reaching on his job:
Frequent walking at a fast pace, standing, climbing, and reach with hands and arms.
Climb, Balance, Crawl: Specific demands for this job:
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Dexterity and Sense of Touch: Specific demands for sense of touch and dexterity on this job:
Frequently required to use hand to finger movements, handle, or feel.
Lifting: Specific demands for lifting on this job:
Frequent lifting of 20pounds or less from floor to waist, overhead, and carry a short distance.
Occasionally required to lift up to 55 pounds.
Vision: Specific vision abilities required by this job:
Close vision
Distance Vision
Peripheral Vision
Depth perception
Ability to adjust focus
Verbal and Auditory Demands: Specific talking and hearing abilities required by this job:
Must be able to talk and hear
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/Minority/Female/Veteran/Disable