Description
We are seeking a highly skilled and motivated Field Service
Technician IT to join our team in the Information Technology and Services
industry. As a Field Service Technician IT, you will be responsible for
providing on-site technical support and troubleshooting for our clients' IT
infrastructure and systems.
In this role, you will travel to various client locations
to install, configure, and maintain hardware and software solutions. You will
work closely with clients to understand their specific needs and ensure their
IT systems are functioning optimally. Additionally, you will be responsible for
diagnosing and resolving any issues or problems that arise, and providing
excellent customer service throughout the process.
The ideal candidate for this position is a self-driven
individual with strong technical knowledge in IT systems and hardware. You
should have excellent analytical and problem-solving skills, as well as the
ability to effectively communicate complex technical information to clients.
Responsibilities
·
Provide on-site technical support and troubleshooting for
clients' IT infrastructure.
·
Install, configure, and maintain hardware and software
solutions.
·
Collaborate with clients to understand their specific IT
needs and requirements.
·
Diagnose and resolve hardware and software issues in a
timely manner.
·
Perform regular preventive maintenance and system updates.
·
Ensure compliance with industry standards and regulations.
·
Provide excellent customer service and support throughout
the troubleshooting process.
Requirements
·
Minimum of [3] years of experience in IT support or a
related field.
·
Strong knowledge of hardware and software installation,
configuration, and troubleshooting.
·
Familiarity with various operating systems, including
Windows Operating System.
·
Ability to effectively communicate technical information to
clients of varying technical expertise.
·
Excellent problem-solving and analytical skills.
·
Strong attention to detail and ability to prioritize tasks.
·
Proven ability to work independently and efficiently in a
fast-paced environment.
·
Valid driver's license and willingness to travel to client
sites as needed.
Work schedule
- 8 hour shift
Supplemental pay
- Other
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training