A Front of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence. A Front of House Manager’s two main areas of focus are overseeing the completion of daily and weekly tasks so that the restaurant runs effectively, and coaching/developing team members. Front of House Managers lead by example first and set the tone that others will follow.
Front of House Manager Responsibilities:
· Lead/oversee daily operations of assigned shift
· Troubleshoot staffing for the shift.
· Hold team accountable to the handbook and culture standards.
· Document policy violations
· Own conversations/meeting with team members and leaders
· Oversees taste, speed of service, order accuracy for the daypart.
· Maintain proper money handling procedures.
· Ensure a balanced safe before leaving, investigate any variance in the drawers or safe.
Qualifications and Requirements:
- Ability to work in a team environment with shared ownership and responsibility
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
- The ability to speak Spanish or another language in addition to English is not required but is preferred.
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
