Business Leadership Team Member creates positive, meaningful impact by leading people, processes, and performance within the restaurant. As a valued participant in Chick-fil-A West Cobb’s Business Leadership Program, you will work in the heart of our operation alongside the Operator and Director team, where high expectations for excellence, growth, and stewardship come together. You will utilize our core values (HIPE) of Humility, Integrity, Positive Attitude, and Excellence in all interactions and responsibilities. In this role, you will help uphold our Promise to our Guests by delivering Great Hospitality, A Clean and Safe Environment, Great Food, and Fast Accurate Service while developing the skills needed for long-term business leadership success.
Position Type:
Full-time
3-Year Business Leadership Development Program
About the Business Leadership Program:
Chick-fil-A West Cobb’s Business Leadership Program is a three-year developmental program designed to prepare candidates for a future in business leadership. Participants will serve in a variety of leadership roles throughout the restaurant, gaining hands-on experience in operations, people development, and financial performance.
The purpose of this program is to develop leaders for future roles with Chick-fil-A as an Executive, Operator, or Corporate Staff member, or to prepare candidates for leadership opportunities in other business environments.
Our Benefits Include:
Great salary and benefits
Flexible scheduling
Paid time off
Health, dental, vision, and life insurance
401(k) options
Employee discounts
Paid training and mileage reimbursement
Leadership development opportunities (seminars, classes, retreats)
One-on-one mentorship with the Operator and Executive Director
Hands-on business leadership training from the ground up
Business Leadership Responsibilities:
Work directly with the Operator and Director team to accomplish the following:
Develop competence and confidence in all restaurant Pathways and systems, including Front of House, Back of House, Drive Thru, People, Training, Food Safety, and Business Operations
Lead and model operational excellence in Hospitality, including execution of the Core 4, intentional customer engagement, and consistent 2nd Mile Service
Recruit, interview, select, train, and develop restaurant team members and leaders
Coach and mentor leaders to build strong bench strength and succession planning
Ensure excellence in food quality, speed of service, cleanliness, and safety across all dayparts
Grow sales and improve profitability through effective labor management, cost control, and performance analysis
Implement, execute, and sustain new systems and processes to drive efficiency and consistency
Develop, communicate, and execute quarterly and annual business and people goals
Lead shifts and departments with confidence, accountability, and cultural alignment
Use data and operational insights to identify opportunities and drive continuous improvement
Model Chick-fil-A values, leadership behaviors, and decision-making standards
Collaborate with the Operator and Director team on strategic initiatives and long-term planning
Complete all leadership rotations, pathway requirements, and development milestones
Other duties as assigned
Qualifications and Requirements:
Bachelor’s degree or equivalent experience
Strong organizational and communication skills
Ability to work in a fast-paced environment
Availability to work weekends and holidays as needed
Demonstrated leadership potential and desire for growth
Strong problem-solving and critical-thinking skills
Ability to influence, lead, and develop others
Works well independently and within a team environment
Company Information:
Chick-fil-A West Cobb’s vision is to make each individual guest feel cared for through fresh food, fast and friendly interactions, and a sparkling, clean, and safe restaurant. Our mission is West Cobb, Best Cobb — to be the best place to eat and the best place to work in Cobb County.
If you are interested in business, leading people, and making a lasting impact on a community, this may be the opportunity for you. Apply today — spaces in our Business Leadership Program are limited.
Work schedule
- 8 hour shift
- Weekend availability
- Holidays
- Day shift
- Night shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount
- Mileage reimbursement
- Other