Chick-fil-A Lincoln Park - POSITION OVERVIEW
The Talent Lead is a key member of our leadership team responsible for recruiting, hiring, onboarding, and team member engagement at Chick-fil-A Lincoln Park. This role works closely with the Owner-Operator to build and maintain a strong team culture, ensure we're fully staffed with quality people, and create an exceptional employee experience from application to their first day and beyond.
COMPENSATION & SCHEDULE
Pay Range: $20-23/hour (based on experience)
Status: Full-time or Part Time (15-40 hours/week)
Schedule: Flexible, with availability needed for recruiting events, interviews, and new hire orientations
KEY RESPONSIBILITIES
RECRUITING & HIRING (50%)
- Manage daily recruiting activities including posting jobs, screening applications, and scheduling interviews
- Conduct phone screens and first-round interviews with candidates
- Coordinate hiring events, job fairs, and community outreach
- Build relationships with local high schools, colleges, and community organizations
- Maintain applicant tracking system and candidate pipeline
- Ensure a positive candidate experience from first contact through hire
- Meet monthly hiring goals to keep restaurant fully staffed
ONBOARDING & ORIENTATION (25%)
- Coordinate and lead new hire orientation sessions
- Process new hire paperwork and ensure compliance with all hiring regulations
- Set up new team members in scheduling and payroll systems
- Create welcome packets and first-week schedules for new hires
- Conduct 30-day check-ins with new team members to ensure successful integration
- Partner with trainers to ensure smooth onboarding experience
TEAM MEMBER ENGAGEMENT (15%)
- Assist with team member recognition programs and celebrations
- Help coordinate team events, birthday celebrations, and appreciation initiatives
- Maintain team member communication boards and internal messaging
- Track team member milestones (work anniversaries, achievements)
- Support retention efforts by identifying and addressing concerns early
ADMINISTRATIVE & REPORTING (10%)
- Maintain accurate records of all recruiting and hiring activities
- Track key metrics: time to fill, retention rates, application volume
- Prepare bi-weekly recruiting reports for Owner-Operator
- Manage recruiting budget and order promotional materials
- Maintain social media presence for recruiting purposes
QUALIFICATIONS
REQUIRED
- College diploma or Associates Degree
- 1-2 years experience in customer service, retail, or hospitality
- Strong communication skills (English required)
- Comfortable using computers, email, and basic software
- Reliable transportation for recruiting events
- Availability to work flexible hours including some evenings/weekends
- Passion for working with people and building relationships
- Positive attitude and high energy
PREFERRED
- Bilingual (English/Spanish) strongly preferred
- Previous recruiting, HR, or hiring experience
- Experience in restaurant or QSR environment
- Social media marketing skills
- Experience working with diverse populations
- College coursework in HR, Business, or related field
- Familiarity with applicant tracking systems
WHO YOU ARE
You're a people person who genuinely enjoys connecting with others and making them feel valued. You're organized, detail-oriented, and can juggle multiple priorities without dropping the ball. You take pride in finding great people and helping them succeed. You're comfortable having conversations with strangers, whether that's at a job fair, on the phone, or in person.
You understand that people are our most important asset, and you're passionate about building a diverse, talented team that reflects the Lincoln Park community. You're proactive, take initiative, and don't need to be micromanaged. You believe in Chick-fil-A's mission to serve with excellence and care deeply about creating a positive workplace culture.
WHAT MAKES THIS ROLE SPECIAL
Ground Floor Opportunity - Help build the culture of Lincoln Park's first Chick-fil-A from day one
Direct Impact - Your work directly shapes who we hire and how successful they become
Leadership Development - Learn HR and talent management skills that translate to any industry
Community Connection - Build relationships throughout Lincoln Park and Metro Detroit
Career Growth - Potential to advance to Talent Director or other leadership roles
BENEFITS
- Competitive hourly pay ($20-24/hour)
- Free health care coverage
- InStride tuition assistance (eligible after 90 days)
- Free meals during shifts
- Closed Sundays
- Flexible scheduling
- Professional development opportunities
- Positive, supportive work environment
- Direct mentorship from Operator Marcel Smith
REPORTING STRUCTURE
Reports to: Talent Director
Works closely with: Quality Leader, Customer Experience Leader, Team Leaders
PERFORMANCE METRICS
Success in this role is measured by:
- Time to fill positions - Average days from job posting to hire
- Quality of hire - New hire performance ratings after 60 days
- Retention rates - Percentage of team members staying past 90 days
- Recruiting pipeline - Number of qualified applicants per open role
- Team member satisfaction - Feedback from new hires on onboarding experience
WHY WORK WITH US?
At Chick-fil-A Lincoln Park, we're more than a restaurant—we're a community. Owner-Operator Marcel Smith is a Detroit native committed to building a team that reflects the diversity and values of Lincoln Park. As our Talent Lead, you'll play a critical role in finding and developing the people who make our mission to R.I.S.E.
If you're passionate about people, excited about building something from the ground up, and ready to make a real impact in your community, we'd love to meet you.
Work schedule
- Monday to Friday
- On call
- Day shift
- Night shift
- Overtime
- 8 hour shift
Supplemental pay
- Bonus pay
Benefits
- Health insurance
- Paid time off
- Flexible schedule
- Employee discount