POSITION SUMMARY 

Oversees all facets of the restaurant.  Must have strong customer service skills. This position requires a working knowledge of restaurant operations. The person must be friendly, enthusiastic, and project a positive and professional image as this person works in a customer relations environment. Must be capable of working 50 plus hours per week on multiple shifts in a restaurant floor and kitchen environment. Must also be able to lift a minimum of 50 pounds. 

CORE RESPONSIBILITIES 

• Will supervise all staff in accordance with the operational standards, procedures and policies.   
• Must learn to perform each position in the restaurant. 
• Is responsible for CUSTOMER SATISFACTION and delivering the Dreamland experience. 
• Will develop initiatives to build sales, profitability, and guest counts. 
• Will assist in maintaining effective cost controls including daily inventory and regular check audits. 
• Will ensure a safe and secure work and dining environment for personnel and guests. 
• Will ensure all Federal, State and local laws are being complied with at all times. 
• Will assist in scheduling staff to ensure the proper amount of staff is on the floor to provide excellent customer service.  

AUTHORITY, RESPONSIBILITY & ACCOUNTABILITY 

• Is responsible for the continued training of staff and maintaining a working knowledge of all menu changes, products, and Food Service laws and regulations. 
• Responsible for overall customer service and food quality.  Regularly taste tests menu. 
• Responsible for the sanitation and cleanliness of staff and all restaurant areas.  
• Inspects the front and back of the house frequently to ensure adherence to health and safety regulations and high industry standards. 
• Will assist in the maintenance of records regarding restaurant operations, including manager logs, sales reports, payroll data, and employee communication records. 
• Is responsible for the proper administration of all cash handling procedures. 
• Any other duties determined by General Manager.

Education: Must have a minimum of a high school diploma. Two-year college education is preferred. Must be able to speak, read, write and understand the primary language used in the workplace. Must be or will be ServSafe Certified. 

Experience: Must have a minimum 2 years food and beverage experience. Server or catering experience is preferred.