Summary:
The Service Manager is responsible for managing an efficient and profitable Service Department by striving for guest retention and achieving total guest satisfaction in the department.
Essential Duties include the following; however, other duties and responsibilities may be assigned.
- Regularly exercise independent authority and discretion to recruit, train, manage and develop the Service Department staff.
- Regularly exercise independent authority and discretion to manage job performance of Service Department staff.
- Regularly exercise independent authority and discretion to manage and monitor department performance using appropriate reports, tracking systems, and surveys.
- Regularly exercise independent authority and discretion to develop policies and procedures related to Service Department operations.
- Control and manage costs and the profitability of the Service Department operations.
- Regularly exercise independent authority and discretion to establish goals and objectives for the Service Department.
- Maintain and comply with federal, state, and local regulations that govern and affect the Service Department operation.
- Keep abreast of new products, features, etc., and their benefits to guests.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:
- High School diploma or equivalent
- Must have at least 5 years of automotive industry experience and expertise (auto repair, customer service and sales); auto repair skills, preferably ASE certifications;
- Must have a valid California driver's license and good driving record.
- Must be willing to work extended hours as needed, including evenings and weekends.
- Required to maintain the profitability of the department while controlling expenses and maintaining customer satisfaction.
- Excellent customer service skills.
- Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
- Excellent communication and time management skills.
- Able to problem solve and handle a variety of issues.
- Must be self-motivated and able to follow direction and able to work independently or as a team.
- Excellent verbal and written communication skills.
- Ability to multi-task projects, establish priorities, work independently and organize effectively.
- Must be detail orientated and be able to work under pressure.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will
be required to:
- Regularly to talk or hear.
- Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
- Regularly lift and/or move objects up to 15 pounds.
The above job description is only intended as a summary of the position’s responsibilities and does not include all duties that may be required to satisfactorily perform the job. I understand that the dealership has the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
Penske Buick GMC of Cerritos is an equal opportunity employer and maintains a drug and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Other