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Field Operations Manager & Office Support

Full-time
Rate of pay$21.00 - 27.00 per hour

Urgent Hiring: TimeWise Cleaning - Field Operations Manager & Office Support


Do you thrive in a dynamic and supportive working environment? Are you looking for a role where your contributions make a real difference? If so, TimeWise Cleaning invites you to apply for our Field Operations Manager & Office Support position!


The Field Operations Manager who will oversee daily field activity, support cleaning teams, and serve as a key backup to our Operations/Office Manager. This is a hands-on leadership role perfect for someone who thrives in a fast-paced, people-centered environment and enjoys solving problems both in the field and behind the scenes.


TimeWise Cleaning has proudly served the Rochester area for over 30 years, delivering high-quality residential and commercial cleaning services with professionalism, integrity, and a little fun along the way. We're expanding—and looking for a proactive leader to help support and grow our talented team. This role offers a chance to enhance your organizational and leadership skills while being part of a company that values your input and fosters a positive atmosphere.


Key Responsibilities:


Team Leadership & Field Oversight

  • Ensure daily schedules are fully staffed and running smoothly even if it means cleaning a home yourself
  • Conduct on-site visits, support teams with quality checks 
  • Manage and maintain inventories/supplies at all locations
  • Help ensure all locations meet brand standards
  • Review and address customer feedback—positive and negative—with cleaning teams and clients
  • Run weekly one-on-ones or team check-ins to support employee engagement
  • Help us cultivate a supportive, growth-focused team environment—where positivity is valued and drama has no place.

Hiring, Training & Development

  • Interview and help onboard new cleaning team members
  • Help to refine and implement training programs
  • Lead in-person orientation and hands-on field training
  • Conduct performance reviews and maintain employee documentation
  • Promote internal referral bonuses and hiring campaigns
  • Maintain/Optimize Applicant Tracking System and integration with training program

Office/Operations Support

  • Track key client and team metrics
  • Assist in managing uniforms, supplies, and equipment 
  • Administer discipline fairly and professionally when needed
  • Help maintain up-to-date contact lists and employee records
  • Assist/ step in for the Operations Manager as needed during absences or peak times

Who You Are:

  • You’re a reliable leader who values communication, accountability, and great results
  • You enjoy motivating others and solving daily operational puzzles
  • You have excellent time management, organizational, and interpersonal skills
  • You’re tech-savvy and comfortable learning scheduling or CRM software
  • You thrive in a team environment but can work independently when needed
  • You’re thoughtful and thorough but willing to make quick decisions
  • You are excited to help a company grow
  • You always see the cup as “half full”, you are kind, and you are optimistic

Requirements:

  • 2+ years in a supervisory or management role, preferably in service, hospitality, or operations (prior cleaning experience is not required)
  • Valid driver's license for at least 2 years, clean driving record, and reliable transportation (registered and insured)
  • 21 years or older
  • Ability to pass background checks
  • Availability Monday–Friday, 7:30-4:00, with occasional flexibility for early starts or afternoon support
  • Physical ability to lift up to 40 lbs, be on your feet, and occasionally work alongside the field teams
  • Located within 30 min drive from Victor, NY

What We Offer:

  • Flexible Schedule: Work Monday to Friday - daytime
  • Paid Time Off: Enjoy time away from work without stress
  • Mileage Reimbursement: We cover your travel expenses
  • Rewards Program: Get paid more for doing a great job

Why Join Us?

  • Be part of a fun and enthusiastic team that values your contributions
  • Experience a supportive work culture
  • Gain valuable experience in operations management and customer service


Location: Victor 611 Co Rd 42, Victor, NY 14564, USA


If you're ready to take the next step in your career with a motivated and highly skilled team, apply today and help us continue to deliver exceptional service to our clients!

TimeWise Cleaning - Victor

611 Co Rd 42, Victor, NY, 14564
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