Thank you for your interest in joining the No. 1 rated Customer Service business in fast food!

The Director of (Hospitality, Drive-Thru, Front of House) is responsible for:

  • Always delivering crave-able food, in a timely manner, that meets or exceeds
  • Chick-fil-A Quality Requirements

Coaching the behaviors of all Team Leaders and Team Members who work in the Kitchen.
Those behaviors include:

  • Sense of Urgency that creates surprisingly fast Speed of Service
  • Attention to detail that ensures preparation and production procedures are followed
  • Execution of systems that ensure a refreshingly clean environment
  • Maintaining a work environment that ensures and promotes food safety
  • Vigilant attention to the organization and appearance of the restaurant

Inventory management

  • End-of-Month counts and input
  • Maintaining accurate transfer logs
  • Effective & efficient ordering

Maintaining a LEAN production environment

  • Coaching, evaluating, and providing accountability for all Team Members
  • Collaborate with other Directors to ensure unity and clarity
  • Holding each other (Directors) accountable for their roles and responsibilities

A Director should:

  • Work a minimum of 40 hours per week in the restaurant
  • Allocate at least two hours per week to planning
  • Focus on systematically and effectively communicating all goals and success factors to Team Members
  • Combine critical thinking and practical leadership to create a culture of innovation
  • Effectively coach and give direction
  • Intentionally and methodically grow and nurture relationships with the staff
  • Align hiring, training, daily practices and evaluation practices with the Vision of the organization
  • Enthusiastically and passionately lead the team


  • Minimum 18+ years old
  • Previous director experience (at Chick-fil-A is a plus**)
  • Hard-working
  • Team-oriented
  • Friendly
  • Honest
  • Growth mindset
  • Self motivated


A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. 

Here are some of the great benefits of working at Chick-fil-A:

  • Scholarship Opportunities
  • FREE Break Meal
  • Health Insurance Contribution
  • Free Vision Insurance
  • Free Dental Insurance
  • Uniform Provided
  • Point University partnership
  • Flexible Hours
  • Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant.

Chick-fil-A - Chick-fil-a Kissimmee

4450 W Vine St, Kissimmee, FL, 34746

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.