Front of House Shift Manager

At Chick-fil-A Kissimmee, we are looking for an experienced Chick-fil-A leader who is passionate about hospitality, developing people, and creating an exceptional guest experience.

The Front of House Shift Manager is responsible for leading restaurant operations during assigned shifts, coaching Team Members, maintaining strong service standards, and ensuring the team delivers fast, accurate, and genuinely caring hospitality.

Important Chick-fil-A Experience Requirement

To be considered for this position, candidates must currently be serving as a Shift Manager at a Chick-fil-A restaurant or have previous Chick-fil-A Shift Manager experience.

Because this role requires immediate leadership of Chick-fil-A operations, hospitality standards, and Team Members, previous Chick-fil-A Shift Manager experience is required.

Applicants without Chick-fil-A Shift Manager experience will not be considered for this position.

Position Overview

The Front of House Shift Manager leads by example and sets the tone for the guest experience.

This leader is responsible for running successful shifts, positioning the team effectively, coaching hospitality behaviors, maintaining speed and accuracy, and creating a positive environment for both guests and Team Members.

A successful Shift Manager should be highly visible, engaged, and willing to step into any position needed to support the team.

Key Responsibilities

• Lead Front of House operations during assigned shifts
• Position Team Members effectively based on business needs
• Ensure guests receive fast, accurate, and exceptional service
• Coach Team Members in Chick-fil-A hospitality standards
• Maintain strong communication throughout the shift
• Monitor speed of service, order accuracy, cleanliness, and guest experience
• Address operational issues quickly and professionally
• Support Team Leaders and Team Members through coaching and feedback
• Help develop future leaders
• Maintain strong organization and cleanliness throughout Front of House
• Partner with Back of House leadership to ensure smooth restaurant operations
• Create a positive, energetic, and accountable shift environment

Hospitality Expectations

The Front of House Shift Manager must consistently model the hospitality behaviors expected from the team.

This includes:

• Naturally smiling and creating a warm, welcoming presence
• Making intentional eye contact with guests and Team Members
• Speaking clearly, positively, and enthusiastically
• Greeting guests with genuine care
• Demonstrating urgency without sacrificing hospitality
• Remaining approachable and engaged throughout the shift
• Looking for opportunities to create memorable guest experiences
• Maintaining a professional and positive attitude, especially during busy or challenging periods

The team should be able to look to the Shift Manager as the example of what great Chick-fil-A hospitality looks like.

Leadership Expectations

A Front of House Shift Manager should:

• Lead by example in attitude, work ethic, and hospitality
• Take ownership of the success of the shift
• Coach and give direction confidently and respectfully
• Hold Team Members accountable to restaurant standards
• Communicate expectations clearly
• Build strong relationships with the team
• Remain calm and solution-oriented under pressure
• Be proactive and identify needs before being asked
• Support the restaurant's Vision, Purpose, and Values
• Lead with Honor, Dignity, and Respect
• Work collaboratively with Managers, Directors, and other leaders

Qualifications

• Current or previous Chick-fil-A Shift Manager experience required
• Strong understanding of Chick-fil-A Front of House operations
• Proven experience leading a restaurant shift
• Strong interpersonal and communication skills
• Naturally friendly, outgoing, and hospitality-focused
• Ability to coach, develop, and hold others accountable
• Strong organizational and problem-solving skills
• Ability to lead in a fast-paced environment
• Dependable, self-motivated, and team-oriented
• Strong sense of ownership
• Growth mindset
• Professional appearance and attitude

Schedule

Full-time position

Candidates must have strong availability Monday through Saturday, including a combination of opening, closing, and peak-period shifts as needed.

Chick-fil-A restaurants are closed on Sundays.

Benefits

Benefits may include:

• Closed on Sundays
• Free meals while working
• Health insurance contribution
• Free dental insurance
• Free vision insurance
• Paid Time Off (PTO), based on eligibility
• Flexible scheduling
• Scholarship opportunities
• Leadership development and opportunities for growth
• Positive, family-oriented work environment
• Opportunity to work directly with the Chick-fil-A Operator and leadership team

What Success Looks Like

A successful Front of House Shift Manager creates shifts where:

• Guests feel welcomed and cared for
• Team Members know what is expected of them
• Leaders are actively coaching and developing others
• Speed and accuracy remain strong
• The restaurant is clean and organized
• The team works together with urgency and positivity
• Chick-fil-A hospitality is consistently demonstrated

If you are an experienced Chick-fil-A Shift Manager who loves leading people, creating exceptional guest experiences, and setting the example for others, we would love to hear from you.

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount