Schedule: “Making the workplace a remarkable experience for our Team”
- Write the schedule
- Release the schedule every Friday at 5PM
- Write leadership schedule, rotating closing shifts and days off
- Adjust hourly staffing numbers to account for fluctuation in sales
- Monitor goal vs actual report to ensure the schedule accurately reflects time worked
- Schedules hours through the priority: availability, attendance, performance
- Monitors performance tracking sheet to decrease hours for team members with performance issues
- Focuses on the high performers and ensures they are prioritized with hours.
- Ensures there is always an opening team lead and a closing team lead.
- Approves/denies changes in availability with team members to ensure that the new availability fits into the requirement for their area.
- Approves/denies time off requests to ensure we have enough team members to work each day
- Approves/denies shift swaps and shift pickups
- Balances closing shifts for open availability team members so no one burns out
Food Safety: “Guarding the Brand and Winning Hearts Through a Clean and Food Safe Environment”
- Manages Food Safety Reports and creates systems to address shortcomings in current procedures.
- Oversees completion of Daily SAFE, ERQA, and Food Safety Walk-Thru
- Ensures all food safety procedures are being followed
- Personally temps chicken and checks labels through every shift
- Ensures the captain level and above knows what to look for with food safety issues and how to resolve them.
- Conducts a weekly Food Safety walkthrough and communicates the results with our team.
- Reviews previous Ecosure audits to ensure we never have a repeat issue
- Updates Food Safety walkthroughs when it is needed.
- Reviews daily walk-thru to identify common issues and implements systematic changes
Food Quality: “Consistent quality the guest can expect”
- Ensures a culture of prioritizing food quality over waste.
- Ensures all lean ipads are on and being followed.
- Tracks lean ipads to ensure accuracy and usage from all team members.
- Tracks and owns AHA system usage score.
- Tracks and owns AHA hold time <20 minutes goal.
- Ensures all pans are being scanned in and out appropriately.
- The entire team follows the lean iPad’s number of how many items to keep in chutes.
- Fries are following hold time and freshness level.
- Tracks and manages CEM and guest feedback and relays information to the team.
- Breaks down our CEM Taste score every week to find focus points for the team.
- Completely owns the Deloitte QIV visit and ensures each Team Lead and above is trained with the visit.
Work schedule
- 10 hour shift
- Weekend availability
- Overtime
- Holidays
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Flexible schedule
- Other